Is the Customer Success Associate role remote?

No — this is an on-site role in NYC.

How much experience is required?

1–2 years of relevant experience for this Customer Success Associate role.

Where is the role based?

Adaptive Security is hiring for this position in NYC.

What's the tech stack?

Joblaze extracted these technologies from the posting: Customer Success, SaaS.

What seniority level is this role?

Adaptive Security targets junior candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Associate role at Adaptive Security.

Customer Success Associate at Adaptive Security

Joblaze summary

The Customer Success Associate at Adaptive Security plays a crucial role in shaping the customer onboarding and support experience, acting as the primary contact for clients during implementation and troubleshooting. This position requires strong problem-solving skills and effective communication, particularly in a fast-paced SaaS environment. Ideal candidates will have 1-2 years of client-facing experience, with a focus on customer success or support. As part of a rapidly growing cybersecurity startup, this role offers the chance to significantly influence customer satisfaction and product development.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze July 31, 2026. Last confirmed on Adaptive Security's careers page October 8, 2026.

Quick facts

Is the Customer Success Associate role remote?: No — this is an on-site role in NYC.
How much experience is required?: 1–2 years of relevant experience for this Customer Success Associate role.
Where is the role based?: Adaptive Security is hiring for this position in NYC.
What's the tech stack?: Joblaze extracted these technologies from the posting: Customer Success, SaaS.
What seniority level is this role?: Adaptive Security targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Associate role at Adaptive Security.

From the original posting

The Role

We are growing our Customer Success team based out of our NYC office. The Customer Success Associate role is a foundational role with the autonomy to define and shape our customer onboarding and support processes from the ground up. You will act as the first line of defense for our clients—owning all aspects of implementation, onboarding, and technical support. As the “face of the product”, you will ensure customers see immediate and lasting value from our platform. You’ll partner directly with leadership and Engineering to rapidly troubleshoot issues, relay product feedback, and identify areas for improvement—ensuring a world-class experience for our users. This is an opportunity to make a significant impact, influence how we scale, and grow your career alongside a fast-moving, well-funded startup.

Responsibilities

Own all aspects of customer implementation, onboarding, and support.
Conduct kick-off calls with new customers to ensure a successful setup and clear expectations.
Act as the first responder for customer-reported issues, providing prompt troubleshooting and ensuring timely resolutions.
Proactively monitor support channels (email, chat, etc.) and respond efficiently to customer inquiries.
Collaborate with Engineering to escalate and resolve complex incidents, surfacing broader product or platform health concerns as needed.
Partner with internal teams (Product, Design, Leadership) to continuously improve the customer experience, tools, and processes.
Act as the voice of the customer, providing product feedback and identifying gaps or new feature opportunities.
Strive to exceed customer expectations in response quality, timeliness, and overall satisfaction, ensuring customers achieve ongoing success with our platform.

Qualifications

1-2 years of client facing work experience, ideally at a SaaS company (bonus points for direct Customer Success, Implementation, or Client Support experience)
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills and a customer-first mindset.
Demonstrated ability to multitask, prioritize, and thrive in a fast-paced startup environment.
A growth mindset and willingness to learn rapidly—both from customer interactions and from working closely with engineers and product managers.

Compensation & Benefits

Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
Catered lunch in the NYC office, Monday - Friday

Standard company text repeated across Adaptive Security's postings is omitted here.

Customer Success Associate

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