Joblaze summary

The Customer Success Associate at Atoms manages a portfolio of approximately 1,000 small to mid-sized restaurant accounts, focusing on delivering exceptional customer experiences. Key skills include strong communication, problem-solving, and the ability to navigate high-pressure situations, with a preference for candidates who have experience in the restaurant industry. This role is ideal for individuals with 1-2 years in customer success or account management, looking to grow within a collaborative team environment.

Joblaze insights

Listed yesterday — first seen on Joblaze November 12, 2026. Last confirmed on Atoms's careers page November 12, 2026.
This exact title is also open at 1 other location at Atoms: Amman, JOR.
Salary band is below the typical range for comparable tech roles (median ~$128,000).
Starts above 22% of 158 comparable junior other roles in United States we track (median $90,000 across 63 companies).

Quick facts

Is the Customer Success Associate role remote?: No — this is an on-site role in Los Angeles, CA, United States.
What's the salary range?: Atoms lists $65,000–$75,000 for this role.
How much experience is required?: 1–2 years of relevant experience for this Customer Success Associate role.
Where is the role based?: Atoms is hiring for this position in Los Angeles, CA, United States.
What seniority level is this role?: Atoms targets junior candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Associate role at Atoms.

From the original posting

Who we are

In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

What you’ll do

Oversee a portfolio of ~1,000 SMB, and some mid-market restaurant locations, with the goal of providing an industry-leading customer experience
Support CSMs to ensure account upselling and cross-selling targets are achieved within your team and overall portfolio
Proactively identify customers that need follow ups / check-ins to ensure high NPS / CSAT and to prevent churn
Guide customers on how to most effectively use the Otter suite of tools and technology to improve business results
Act as an advocate for our customers to understand their objectives and collaborate with them to build performance success plans
Proactively communicate with clients about product functionality and changes
Answer customers’ incoming questions quickly via phone, email, and chat in a professional and efficient manner
Handle customer ticket escalations and more advanced tickets to maintain SLAs
Collaborate with CSMs to inform prioritization of roadmap initiatives and other opportunities that improve the customer experience

What we’re looking for

Ability to thrive in chaos: handle high-pressure situations, taking responsibility for actions, responds well to constructive feedback, ability to focus on task at hand
Communication: emotionally intelligent, strives to always be helpful, empathetic with customer service ethic
Smart learner: product knowledge, technical expertise, asks good questions, able to multitask
Ownership: passionate about the customer, advanced problem solving, pursues answers on his / her own

Experience

1 - 2 years of experience in a Customer Success (Account Management) role managing a portfolio of accounts
Proven track record of exceeding KPIs
Experience in the restaurant / food industry preferred

Growth Path

Account Management within Enterprise, Growth, or Service teams

Why join us

Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.

What else you need to know

This role is based in our Los Angeles office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.

The base salary range for this role is $65,000 - $75,000 per year.

Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.

Benefits Summary (USA Full-Time Exempt Employees):

Medical, dental, and vision insurance (multiple plans, incl. HSA options).
Company-paid life and disability insurance (short- and long-term).
Voluntary insurance: accident, critical illness, hospital indemnity.
Optional supplemental life insurance for self, spouse, and children.
Pet insurance discount.
401(k).
Health Savings Account (HSA)
Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
Time Off policies:

Discretionary vacation days
8 paid holidays per year
Paid sick time
Paid Bereavement leave
Paid Parental Leave

#LI-Onsite

Standard company text repeated across Atoms's postings is omitted here.

Customer Success Associate

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