Joblaze summary

In the Customer Success role at ElevenLabs, the individual will engage directly with enterprise clients to implement and optimize conversational agents on the ElevenLabs platform, focusing on practical execution and best practices. Key skills include experience with B2B SaaS and AI products, as well as proficiency in API integrations and data analysis to enhance agent performance. This position is ideal for someone with over five years in customer success, particularly in the LATAM market, who can drive revenue growth and foster strong client relationships.

Joblaze insights

Listed about 6 months ago — first seen on Joblaze April 16, 2026. Last confirmed on ElevenLabs's careers page November 6, 2026.
This exact title is also open at 1 other location at ElevenLabs: Brazil.

Quick facts

Is the Account Manager - Brazil role remote?: Yes — ElevenLabs lists this as a fully remote position.
How much experience is required?: At least 5 years of relevant experience for this Account Manager - Brazil role.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, API, English, SDK, Spanish.
What seniority level is this role?: ElevenLabs targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Account Manager - Brazil role at ElevenLabs.

From the original posting

ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

How we work

High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

What we offer

Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

About the role

This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.

You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.

In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.

What you bring

5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil
Fluent in Portuguese and English
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the LATAM market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment

#LI-Remote

Standard company text repeated across ElevenLabs's postings is omitted here.

Account Manager - Brazil

How we work

What we offer

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