Account Manager - Brazil
Partner with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform.
Posted by employer 1 week ago
First seen on Joblaze 1 day ago
Last verified on the company career page 4 hours ago
Skills & Technologies
What you'll build
- Advise on agent design and conversation flows
- Guide customers through best practices for deploying agents
- Analyze agent performance data
- Own expansion outcomes across enterprise accounts
- Drive cross-sell through deeper agent usage
Must have
- 5+ years of Customer Success or Account Management experience
- Fluent in Portuguese and English
- Familiarity with building and deploying AI agents
- Proven experience driving revenue outcomes
- Strong communication and interpersonal skills
- Strong understanding of the LATAM market landscape
Nice to have
- Experience with API Integrations
- Comfort with navigating SDKs
AI in the day-to-day
We use AI to move faster with higher-quality results across the whole company.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Account Manager for Brazil at ElevenLabs focuses on collaborating with enterprise clients to implement and optimize conversational agents using the ElevenLabs platform. This role requires expertise in AI agent deployment, API integrations, and a strong background in B2B SaaS, particularly within the LATAM market. Ideal candidates will have over five years of experience in customer success or account management, with a proven track record of driving revenue growth and fostering client relationships. The position is part of a fast-paced, innovative team that emphasizes impact over titles.
Joblaze insights
- Listed yesterday — first seen on Joblaze November 7, 2026. Last confirmed on ElevenLabs's careers page November 9, 2026.
- This exact title is also open at 1 other location at ElevenLabs: Brazil.
Quick facts
- Is the Account Manager - Brazil role remote?
- Yes — ElevenLabs lists this as a fully remote position.
- How much experience is required?
- At least 5 years of relevant experience for this Account Manager - Brazil role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, B2B SaaS, developer tools.
- What seniority level is this role?
- ElevenLabs targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Account Manager - Brazil role at ElevenLabs.
From the original posting
ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
How we work
High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
What we offer
Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
About the role
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments.
You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale.
In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.
What you bring
5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in Brazil
Fluent in Portuguese and English
Familiarity and experience with building and deploying AI agents
Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Strong understanding of the LATAM market landscape and cultural nuances
Self-motivated and able to work independently in a remote or distributed team environment
#LI-Remote
Standard company text repeated across ElevenLabs's postings is omitted here.