Joblaze summary

In the role of Customer Success Manager at Datadog, the individual will focus on fostering strong relationships with existing customers while driving product adoption through onboarding, upselling, and cross-selling efforts. Key skills include effective communication, attention to detail, and a customer-centric mindset, with a proven track record in account management and contract negotiation. This position is well-suited for someone with over five years of experience in customer-facing roles, particularly in dynamic environments. Datadog emphasizes a collaborative office culture and offers a hybrid work model to support work-life balance.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 17, 2026. Last confirmed on Datadog's careers page November 9, 2026.
This exact title is also open at 1 other location at Datadog: Seoul, South Korea.

Quick facts

Is the Customer Success Manager role remote?: It's hybrid — Datadog expects some on-site time in Seoul, South Korea.
How much experience is required?: At least 5 years of relevant experience for this Customer Success Manager role.
Where is the role based?: Datadog is hiring for this position in Seoul, South Korea.
What seniority level is this role?: Datadog targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager role at Datadog.

From the original posting

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

Partner with the sales team to ensure smooth transition and onboarding experience
Proactively build relationships with customers to create mutual trust
Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Who You Are:

A strong communicator with excellent attention to detail
Motivated by building long-term and long-lasting relationships
Driven by the opportunity to make a visible impact with your work
5+ years of experience in a customer account facing roleCustomer-minded, always aiming to provide the most value possible
Excited by working in an ever-evolving and fluid solution focused environment
Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Proven track record of achieving account expansion targets, with success measured by the growth and retention of a portfolio of accounts.

Benefits and Growth:

Best-in-breed onboardingSales training in MEDDIC and Command of the MessageAn inclusive company culture, opportunity to join our Community GuildsIntra-departmental mentor and buddy program for in-house networkingContinuous professional development, product training, and career pathingNew hire stock equity (RSU) and employee stock purchase plan (ESPP)Generous global benefits

#LI-Hybrid

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Customer Success Manager

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