Customer Success Manager - DACH
Drive customer success through relationship management and growth opportunities in a hybrid role at Datadog.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Partner with the sales team for onboarding
- Build relationships with customers
- Carry out full-sales cycle for growth opportunities
- Act as advisor to customers
- Monitor usage trends for renewal risks
Must have
- 5-7 years of experience in a customer account facing role
- Strong communicator with attention to detail
- Motivated by building long-term relationships
- Experience in negotiating contract terms
Requirements
- Experience
- 5–7 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Success Manager at Datadog, the individual will focus on nurturing relationships with existing clients, ensuring they effectively utilize the company's solutions while identifying opportunities for upselling and cross-selling. Key skills include strong communication, attention to detail, and experience in customer-facing roles, particularly in negotiating contract terms. This position is well-suited for professionals with 5-7 years of experience who thrive in a dynamic environment and are motivated by customer success. Datadog emphasizes a collaborative office culture and offers a hybrid work model.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 9, 2026. Last confirmed on Datadog's careers page October 10, 2026.
Quick facts
- Is the Customer Success Manager - DACH role remote?
- It's hybrid — Datadog expects some on-site time in Dublin, Ireland.
- How much experience is required?
- 5–7 years of relevant experience for this Customer Success Manager - DACH role.
- Where is the role based?
- Datadog is hiring for this position in Dublin, Ireland.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager - DACH role at Datadog.
From the original posting
As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
What You’ll Do:
- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
Who You Are:
- A strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- 5-7 years of experience in a customer account facing role
- Customer-minded, always aiming to provide the most value possible
- Excited by working in an ever-evolving and fluid solution focused environment
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.