Customer Success Manager, APAC
Join Linear as a Customer Success Manager to enhance relationships with top customers in the APAC region.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
What you'll build
- Develop and maintain strong relationships with key stakeholders
- Become a product expert
- Drive customer onboarding and training
- Advocate for customer needs internally
Must have
- 5+ years relevant work experience in a technical customer-facing role
- SaaS and startup experience
- Strong organizational and time management skills
- Excellent verbal and written communication skills
Nice to have
- Previous experience working with product + engineering teams
- Experience with developer tools
Practical constraints
- Office based 2–3 days per week
AI in the day-to-day
AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager for APAC at Linear is responsible for nurturing relationships with key clients, ensuring they maximize the value of the product. This role requires expertise in SaaS and a strong background in technical customer support, as well as the ability to communicate complex concepts effectively. Ideal candidates will have over five years of experience in customer-facing roles, particularly within startups or tech environments. The position is part of a small, focused team that emphasizes quality and collaboration.
Joblaze insights
- Listed yesterday — first seen on Joblaze October 21, 2026. Last confirmed on Linear's careers page October 21, 2026.
Quick facts
- Is the Customer Success Manager, APAC role remote?
- It's hybrid — Linear expects some on-site time in Singapore, Singapore.
- How much experience is required?
- At least 5 years of relevant experience for this Customer Success Manager, APAC role.
- Where is the role based?
- Linear is hiring for this position in Singapore, Singapore.
- What seniority level is this role?
- Linear targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, APAC role at Linear.
From the original posting
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers in the APAC region. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
While Linear is a remote-first company across the US and Europe, this role in APAC is office based 2–3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s largest customers in APAC - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
5+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
Competitive salary and equity
Paid co-working space or desk
Health coverage (based on country requirements)
4 months paid parental leave
Regular team events and off-sites
Learn how we think and work
Read Me a story about our mission
Why and how we do work trials Linear blog post
How we use AI in design feature of Linear's design team
Scaling our real-time sync engine talk by our cofounder, Tuomas Artman, at Linear's 2023 offsite
A video series: Conversations on Quality
Standard company text repeated across Linear's postings is omitted here.