Join Linear as a Product Support Specialist to enhance customer experience and contribute to product development in a remote-first environment.
Posted by employer 1 day ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Support customers in end-to-end engagement
- Investigate and resolve inbound customer issues
- Partner with engineering team to document bugs
- Surface trends and insights from customer feedback
- Lead strategic projects to improve support experience
Must have
- Excellent communication and customer service skills
- Experience troubleshooting technical issues
- Currently based in Australia or Singapore
Nice to have
- Familiarity with SQL
- Familiarity with JavaScript
- Curiosity to learn more about APIs and GitHub
Requirements
- Visa
- No sponsorship (stated in posting)
Not disclosed in this posting: compensation, seniority, years of experience.
Benefits
Joblaze summary
In the role of Product Support Specialist at Linear, the individual will engage with customers throughout their journey, addressing onboarding, troubleshooting, and feature discovery. Key skills include technical problem-solving, familiarity with APIs, and effective communication with both technical and non-technical users. This position is ideal for someone with a background in customer support or technical assistance, particularly within a software context. Linear's remote-first culture emphasizes asynchronous collaboration and offers opportunities for team connection through off-sites.
Joblaze insights
- Listed today — first seen on Joblaze October 23, 2026. Last confirmed on Linear's careers page October 23, 2026.
- This exact title is also open at 1 other location at Linear: Australia.
- SQL appears in 5.4% of 148 comparable other roles in Singapore; APIs appears in 0.7% of 148 comparable other roles in Singapore.
Quick facts
- Is the Product Support Specialist, APAC role remote?
- Yes — Linear lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, GitHub, JavaScript, SQL.
- Is this full-time or contract?
- Full-time for this Product Support Specialist, APAC role at Linear.
From the original posting
Over the past years, Linear has experienced incredible organic growth and has become an instrumental tool for many of the world’s best product teams. We believe customer support should always feel like an extension of that experience. As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, contributing to our technical documentation, and engaging a technical customer community via social channels.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates residing in Australia or Singapore only. You can work from anywhere within those countries. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you’ll do
Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through a variety of communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Deliver high-touch Enterprise support at scale, navigating complex account needs alongside Customer Success and Sales
Requirements
Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
Currently based in Australia or Singapore.
Competitive salary and equity
Paid co-working space or desk
Health coverage (based on country requirements)
4 months paid parental leave
Regular team events and off-sites
Remote-first with no required commute
Learn how we think and work
A story about our mission: Read Me
How Linear uses Linear: How our Customer Experience team works in Linear
A video series: Conversations on Quality
Standard company text repeated across Linear's postings is omitted here.