Customer Success Manager
Join Okta as a Customer Success Manager to drive customer adoption and satisfaction in a fully remote role.
Posted by employer 5 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 22 hours ago
What you'll build
- Mitigate customer risk and anticipate potential issues
- Drive high customer satisfaction and retention
- Identify and act on standard expansion opportunities
- Manage accounts with limited requirements
- Execute programmatic engagement strategies
Must have
- 5+ years of related experience with a Bachelor's degree
- Experience in customer success management
- Customer-centric and proactive team player attitude
- Ability to operate in a fast-paced environment
- Achieve Okta Professional and Admin Certification
Practical constraints
- Travel up to 15%
AI in the day-to-day
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Requirements
- Experience
- 3–5 years
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Customer Success Manager at Okta is responsible for managing a portfolio of smaller customers, focusing on driving adoption and mitigating churn through data-driven strategies. This role requires a solid understanding of Okta's products and the ability to address customer needs while identifying growth opportunities. Ideal candidates typically have over five years of experience in customer success or related fields, demonstrating a proactive, customer-centric approach. The position emphasizes effective time management and the ability to navigate a fast-paced environment.
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 30, 2026. Last confirmed on Okta's careers page November 2, 2026.
Quick facts
- Is the Customer Success Manager role remote?
- Yes — Okta lists this as a fully remote position.
- How much experience is required?
- 3–5 years of relevant experience for this Customer Success Manager role.
- What seniority level is this role?
- Okta targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager role at Okta.
From the original posting
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About the role:
We are looking for a Customer Success Manager who is adept at handling a portfolio of smaller ARR customers in a programmatic way to deliver business results and outcomes. You have a passion for technology and strategic problem-solving. You will manage accounts with limited requirements and simple deployment needs, guiding them to rapid adoption, mitigating churn risks, and identifying growth opportunities.
What you’ll be doing:
- You will use data-driven processes to proactively mitigate customer risk and anticipate potential issues based on account health and usage patterns. You will be reactive to customer questions on adoption and business value, enabling champions to articulate Okta vs. the competition.
- You will demonstrate mastery of core Okta products and strategically leverage features and best practices to consistently drive measurable business results. You will diplomatically tackle escalations and provide comfort by listening to and understanding customer needs.
- You will demonstrate mastery in planning and executing programmatic engagement strategies across your entire portfolio. This involves highly effective time management and proactive account health monitoring. You will adeptly identify, diagnose, and independently resolve a broad range of standard customer issues.
- You will consistently drive high customer satisfaction and retention by ensuring customers achieve measurable business outcomes. You will be proactive in identifying and acting on standard expansion opportunities by effectively demonstrating and articulating Okta's value proposition.
You would be ideal for this role if you have:
- Typically requires 5+ years of related experience in a professional role with a Bachelor’s degree; or 3+ years with a Master’s degree; or a PhD without experience; or equivalent experience.
- Experience in customer success management, working with customers to drive adoption of a technical platform.
- A customer-centric and proactive team player attitude, focused on driving customer loyalty.
- A passion for both Okta and Customer Success, and focus on reaching objectives despite challenges.
- Being able to utilize consulting-style questions to engage and discover information.
- The ability to operate in a fast-paced environment and manage multiple customers and projects.
- A growth mindset, the ability to take on feedback, and alignment with Okta core values.
Technical Expectations:
- Achieve Okta Professional and Admin Certification and have a working understanding of Okta Use Cases and Vision.
- Flexibility to occasionally attend global meetings, training, and kick-offs.
- Travel up to 15%.
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(P20605_3595825)
The Okta Experience
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