Customer Success Manager, Enterprise
Manage enterprise customer relationships to drive account health and growth at Stripe.
Posted by employer 5 days ago
First seen on Joblaze 4 days ago
Last verified on the company career page 1 day ago
What you'll build
- Support post-sales engagements
- Manage a book of customers
- Perform business reviews
- Advocate for the customer
- Share customer feedback
Must have
- Bachelor's degree or foreign equivalent
- 4 years of experience in enterprise customer success
- 4 years of experience supporting expansion of complex accounts
- 4 years of experience building relationships with senior executives
- 4 years of experience driving overall account health
- 4 years of experience in SaaS
Requirements
- Experience
- 4 years
- Education
- Bachelor's degree
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager for Enterprise at Stripe focuses on enhancing the experience of enterprise clients through post-sales support, ensuring account health, and driving product adoption. Key skills include experience in enterprise customer success, strategic account management, and a strong understanding of SaaS and finance. This role is suited for professionals with a background in managing complex accounts and building relationships with senior executives. The position involves collaboration with various internal teams to advocate for customer needs and optimize their experience.
Joblaze insights
- Listed 4 days ago — first seen on Joblaze September 20, 2026. Last confirmed on Stripe's careers page September 23, 2026.
- This exact title is also open at 1 other location at Stripe: New York, NY; Seattle, WA; San Francisco, CA; Chicago, IL; Atlanta, GA.
- Salary band is below the typical range for Sales/Marketing roles (median ~$140,000).
- Starts above 51% of 675 comparable mid sales/marketing roles in United States we track (median $113,300 across 178 companies).
Quick facts
- Is the Customer Success Manager, Enterprise role remote?
- It's hybrid — Stripe expects some on-site time in Chicago, US.
- What's the salary range?
- Stripe lists $113,672–$144,750 for this role.
- How much experience is required?
- 4–4 years of relevant experience for this Customer Success Manager, Enterprise role.
- Where is the role based?
- Stripe is hiring for this position in Chicago, US.
- What seniority level is this role?
- Stripe targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Enterprise role at Stripe.
From the original posting
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Support post-sales engagements focused on the optimization, retention, and growth of Stripe’s enterprise customers.
- Manage a book of customers to drive overall account health, including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction.
- Serve as a trusted payments and product advisor to manage customers by delivering payment performance and industry insights.
- Perform business reviews to align on user priorities, review payments performance metrics, share company product roadmap and provide guidance on how to optimize the value from the company.
- Advocate for the customer to internal stakeholders.
- Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the company user experience.
- In coordination with an account team, support book expansion, identify and surface opportunities to ensure customers are successful.
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field, plus four (4) years of experience in enterprise customer success or strategic account management.
Must also have four (4) years of experience in each of the following:
- Supporting expansion of complex accounts, including identifying opportunities, driving business outcomes;
- Building and fostering relationships with senior executives in business, product and finance in partnership with the Account Executive and team;
- Working with the account team to perform annual business reviews to align on business priorities, payments performance, optimization opportunities, product roadmap, review services satisfaction, share usage patterns or insights, surface issues, provide guidance on how to optimize value, and identify product expansion opportunities;
- Driving overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction;
- SaaS; and
- Finance, consulting, and account management.
Salary: $113,672 - $144,750/yr
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting permitted
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL60