Customer Success Manager, RFA
Lead customer success initiatives at Stripe, driving engagement and growth for large global organizations.
Posted by employer 1 day ago
First seen on Joblaze 16 hours ago
Last verified on the company career page 16 hours ago
What you'll build
- Leading post-sale engagement, retention, and growth of customers
- Supporting account expansion by identifying opportunities
- Cultivating relationships with senior executives
- Evangelizing Stripe's customer success stories
- Serving as a knowledgeable payments and commerce advisor
Must have
- 8 years of experience in a client-facing role
- 8 years of experience executing customer facing activities
- 8 years of experience collaborating with internal teams
- 8 years of experience monitoring and managing client’s technical experience
- 8 years of experience working with account teams
- 4 years of experience billing technical and functional landscape
Nice to have
- 4 years of experience advising clients on their subscription and invoicing requirements
Practical constraints
- 50% telecommuting permitted
- 15% domestic travel for visiting users
Requirements
- Experience
- 8 years
Not disclosed in this posting: visa sponsorship.
Benefits
Joblaze summary
The Customer Success Manager at Stripe focuses on post-sale engagement and retention, working closely with account teams to drive customer growth and satisfaction. This role requires expertise in managing relationships with large organizations, particularly in billing and payments, while also providing strategic insights to optimize client experiences. Ideal candidates have extensive experience in client-facing roles, particularly in technical environments, and are adept at fostering relationships with senior executives. Stripe emphasizes collaboration and customer advocacy, making this position crucial for enhancing client success.
Joblaze insights
- Listed today on Joblaze — tracked directly from Stripe's career page.
- Stripe has 674 other open roles including Channel Sales Executive, SaaS Platforms, Account Executive, Enterprise (Hunter) , Data Analyst, NYC .
- Salary band is above the typical range for Management roles (median ~$175,000).
Quick facts
- Is the Customer Success Manager, RFA role remote?
- It's hybrid — Stripe expects some on-site time in Chicago, IL, United States.
- What's the salary range?
- Stripe lists $208,021–$225,300 for this role.
- How much experience is required?
- 8–8 years of relevant experience for this Customer Success Manager, RFA role.
- Where is the role based?
- Stripe is hiring for this position in Chicago, IL, United States.
- What seniority level is this role?
- Stripe targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, RFA role at Stripe.
From the original posting
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive;
- Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
- Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
- Evangelizing Stripe's customer success stories, as well as its systems and processes;
- Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status;
- Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.
Who you are
Minimum requirements
Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.
Position also requires the following:
- 8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
- 8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
- 8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
- 8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
- 4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
- 4 years of experience advising clients on their subscription and invoicing requirements.
Salary: $208,021 - $225,300/yr
This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% telecommuting permitted.
15% domestic travel for visiting users for onsite and business reviews at their offices.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. IL48