Customer Success Manager, Enterprise
Guide enterprise customers through their journey with Harvey, ensuring they derive maximum value from our AI technology.
Posted by employer 1 day ago
First seen on Joblaze 1 day ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Serve as the primary contact for customers
- Lead the integration of Harvey into daily workflows
- Proactively manage overall account health
- Evangelize the power of Harvey to end users
- Relay customer insights to internal teams
Must have
- Extensive background in strategic customer success or account management
- History conducting change management for large technology projects
- Excellent communication and strategic planning skills
- Results driven mindset
- Strong commitment to collaboration
Practical constraints
- Travel required: Up to 25% of the time
AI in the day-to-day
Integrating Harvey into business processes and workflows.
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
In the role of Enterprise Customer Success Manager at Harvey AI, the individual will guide major clients through the integration and effective use of the company's AI solutions, ensuring they maximize value from the technology. Key skills include a strong background in strategic customer success within Enterprise SaaS or legal sectors, along with excellent communication and change management abilities. This position is suited for someone with a results-driven mindset and experience influencing stakeholders at various levels, particularly in large organizations.
Joblaze insights
- Listed yesterday — first seen on Joblaze November 6, 2026. Last confirmed on Harvey AI's careers page November 6, 2026.
Quick facts
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Harvey AI targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager, Enterprise role at Harvey AI.
From the original posting
Role Overview
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our largest customers through their journey with Harvey and defining the future of work at elite law firms, Fortune 500 companies and premier asset managers. This position is pivotal in ensuring our customers not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes, providing expert industry advice and shaping Harvey’s product roadmap.
What You'll Do
Client Relationship Management: Serve as the primary contact for customers with a prescriptive and consultative approach and as a thought partner to deliver a superior customer experience.
Strategic Implementation: Lead the integration of Harvey into daily workflows, ensuring seamless adoption and optimal use of our AI solutions.
Customer Health Monitoring: Proactively and strategically manage overall account health by monitoring key indicators, addressing risks early and driving initiatives that support long-term customer success and retention.
Training & Enablement: Evangelize the power of Harvey as you meet with end users and collaborate with Legal Product Specialists to enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Advocacy and Engagement: Direct stakeholder engagement and facilitate executive engagement, transforming customers into Harvey champions within their organizations.
Feedback Loop: Relay customer insights to our internal teams and collaborate with Product to aid in the continuous improvement of our product and services.
Travel required: Up to 25% of the time
What You Have
Extensive background in strategic customer success or account management at Enterprise SaaS, legal (big law or in-house or in-house) or top tier management consulting firms.
History and comfort conducting change management and wide-scale adoption for large technology projects.
Excellent communication and strategic planning skills, and a capability of influencing stakeholders at every level, including at the executive level.
Results driven mindset and the ability to ruthlessly prioritize competing tasks and demanding customers seamlessly.
A strong commitment to be collaborative and proactive with a team-first mentality.
What We Offer
A chance to be at the forefront of AI technology and innovation, directly impacting how our customers' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
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