Customer Success Manager - Guided - West Coast

• Cultivated a community of more than 650,000 active developers and builders

This is a remote role working West Coast hours, and we are looking to hire people based in one of the following states: Washington, California, Colorado, Texas.

As a Customer Success Manager for our Guided segment, you will serve as the primary post-sales partner for a portfolio of approximately 30 enterprise accounts across the US West Coast region, guiding customers from onboarding through scaled adoption and long-term expansion.

You’ll run a strong operating cadence across customer engagements — including kickoffs, success planning, executive business reviews, adoption reviews, and renewals — helping customers translate product usage into measurable business outcomes and clear ROI.

You will proactively manage customer health, identify risks before they become blockers, and drive resolution across technical and business stakeholders. In addition, you’ll help design scalable playbooks and programs that improve customer outcomes across the broader customer base.

Working closely with Support, Solutions Engineering, Product, and Sales, you’ll turn technical success into durable revenue growth by driving adoption, renewals, and expansion opportunities that contribute to strong enterprise net revenue retention.

What You’ll Be Doing

• Own a portfolio of n8n enterprise customers, acting as the primary post-sales partner across onboarding, adoption, and renewal

• Lead customer kickoffs and success planning, aligning stakeholders on goals, timelines, responsibilities, and measurable outcomes

• Drive onboarding and enablement across technical and business audiences, accelerating time-to-value and unblocking implementation challenges

• Establish a strong operating cadence (health checks, executive syncs, QBRs), using customer data and adoption insights to guide priorities and decisions

• Monitor customer health and product usage signals to proactively identify risks, manage escalations, and maintain stakeholder alignment

• Quantify and communicate business value throughout the customer lifecycle, building ROI narratives tied to adoption, efficiency gains, and business impact

• Identify and progress expansion opportunities (upsell/cross-sell), partnering with Account Executives on account strategies that drive customer growth

• Partner closely with Support, Solutions Engineering, and Product teams to resolve blockers quickly and deliver a seamless customer experience

• Provide structured, actionable feedback to Product and Engineering, representing customer needs and helping shape roadmap priorities

Requirements

🤝 Enterprise Customer Success experience

You’ve managed a portfolio of enterprise SaaS customers and can confidently run kickoffs, onboardings, stakeholder alignment, and QBRs end-to-end.

💻 Technical fluency

You can engage credibly with IT and engineering stakeholders across topics like APIs, integrations, authentication, environments, and automation architecture — and know when to escalate.

💼 Commercial acumen

You’ve supported renewals and expansion opportunities (upsell/cross-sell), with a track record of driving retention and growth outcomes.

📊 Value & outcomes mindset

You’re comfortable translating product usage into measurable business outcomes, ROI, and executive-ready narratives.

🧭 Operational rigor

You run a structured operating cadence, manage competing priorities effectively, and keep stakeholders aligned with strong follow-through.

🗣 Clear, high-trust communication

You communicate clearly with both technical builders and executive stakeholders, and you’re known for building durable customer relationships.

🤝 Cross-functional leadership

You partner effectively with Sales, Support, Solutions Engineering, and Product to unblock customers and improve the customer journey.

🌱 Builder mindset in ambiguity

You thrive in fast-moving environments, take ownership, and enjoy building processes as the company scales.

Nice-to-haves

🤖 Automation + AI curiosity

You’ve used automation, AI tools, or workflow platforms before and can bring ideas that improve customer value realization.

🚀 Startup/scale-up experience

You’ve operated in high-growth environments and enjoy “building the plane while flying it.”

🌎 Multi-region collaboration experience

You’ve worked with distributed teams and enterprise stakeholders across multiple US time zones or globally.

🎓 Technical or STEM education

Degree or equivalent experience in a technical field such as Computer Science, Engineering, or similar.

🧩 Familiarity with n8n or similar platforms

Experience with workflow automation, integration, or iPaaS platforms will help you ramp quickly.

Our company language is English.

Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

  • Europe: 30 days of vacation, plus public holidays wherever you are.

• Health & wellness 🩺 –

  • Europe: We provide benefits according to local country norms.*

• Future planning 💰 –

  • Europe: We provide pension contributions according to local country norms.*

• Financial security 🛡️ –

  • Europe: We provide benefits according to local country norms.*