Customer Success Manager II
Join Calendly as a Customer Success Manager II to drive product adoption and manage a diverse portfolio of accounts.
Posted by employer 1 month ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Manage a high-volume portfolio of 200+ accounts
- Drive renewals using usage data and automation
- Identify expansion opportunities across customer environments
- Deliver a consistent customer experience leveraging playbooks
- Collaborate with Sales, Product, and Support teams
Must have
- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales
- Proven track record of driving renewals across a high-volume book of business
- Skilled in analyzing customer data to drive strategic outcomes
- Confident with tools like Salesforce, Gainsight, and DocuSign
- Able to work independently and collaborate effectively
Practical constraints
- Authorized to work lawfully in the United States
- Not eligible for employment in certain states
Requirements
- Experience
- 2–3 years
- Visa
- No sponsorship (stated in posting)
Benefits
Joblaze summary
The Customer Success Manager II at Calendly is responsible for managing a diverse portfolio of over 200 accounts, focusing on driving product adoption and ensuring renewals through data-driven engagement. This role requires expertise in customer success within a SaaS environment, with a strong emphasis on analyzing customer data and collaborating with cross-functional teams. Ideal candidates will have 2-3 years of experience in customer success or account management, particularly in high-volume settings, and possess excellent communication skills to balance customer needs with company objectives.
Joblaze insights
- Listed today on Joblaze — tracked directly from Calendly's career page.
- Calendly has 12 other open roles including Senior Manager, Security Operations, Staff Product Manager, Intelligent Customer Experience, Staff Platform Engineer.
- 1228 active Salesforce roles on Joblaze right now.
- 40 active Gainsight roles on Joblaze right now.
- 26 active DocuSign roles on Joblaze right now.
- Salary band is below the typical range for Management roles (median ~$175,000).
- Pays more than 15% of the 635 salaried Salesforce roles we track (median $127,658). See Salesforce salary trends
Quick facts
- Is the Customer Success Manager II role remote?
- Yes — Calendly lists this as a fully remote position.
- What's the salary range?
- Calendly lists $79,670–$109,262 for this role.
- How much experience is required?
- 2–3 years of relevant experience for this Customer Success Manager II role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: DocuSign, Gainsight, Salesforce.
- What seniority level is this role?
- Calendly targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Manager II role at Calendly.
From the original posting
What’s in it for you?
Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.
About the team & opportunity
What’s so great about working on Calendly’s Customer Experience team?
We provide a high touch experience to each customer and enable them to maximize our product so that they can gain valuable time back into their day to day.
Why do we need you?
Well, we are looking for a Customer Success Manager II who will bring a proactive, growth-oriented mindset and a passion for helping customers get real value out of Calendly. You'll report to the Senior Manager, Customer Success and will be responsible for managing a high-volume portfolio of accounts, driving product adoption, and owning renewals — using your product knowledge, data, and playbooks to engage the right customers at the right time.
A day in the life of a CSM at Calendly.
On a typical day, you will be working on:
- Manage a high-volume, diverse portfolio of 200+ accounts within the scaled segment, balancing efficiency with personalized customer engagement.
- Drive renewals as a core priority, using usage data and automation to efficiently assess risk and likelihood to renew across a large book of business.
- Understanding and navigating complex customer environments to uncover expansion opportunities across multiple business units and stakeholders.
- Deliver a consistent, scalable customer experience across a high-volume portfolio by leveraging playbooks, automation, and data signals to proactively identify risk and expansion opportunities.
- Collaborating cross-functionally with Sales, Product, and Support to elevate the customer voice and influence product direction.
What do we need from you?
- 2-3+ years of experience in Customer Success, Account Management, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record of owning and driving renewals across a high-volume book of business, with experience supporting customers who have multi-team or multi-product usage.
- Skilled in analyzing customer data to drive strategic outcomes and uncover trends that inform proactive engagement.
- Confident with tools like Salesforce, Gainsight, DocuSign, and other CS systems; dedicated to keeping internal systems up-to-date and accurate across a high-volume book of business.
- Able to work independently on most customer scenarios, collaborate effectively with cross-functional teams, and contribute to team best practices and process improvements
- Excellent communicator with strong business acumen and a sharp eye for balancing customer satisfaction and company goals.
- Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time
The ranges listed above are the expected annual base salary for this role, subject to change.
Calendly takes a number of factors into consideration when determining an employee’s starting salary, including relevant experience, relevant skills sets, interview performance, location/metropolitan area, and internal pay equity.
Base salary is just one component of Calendly’s total rewards package. All full-time (30 hours/week) employees are also eligible for equity awards, and competitive benefits. Eligible Sales employees also qualify for a Sales Incentive program.
Calendly uses the zip code of an employee’s remote work location, or the onsite building location if hybrid, to determine which metropolitan pay range we use. Current geographic zones are as follows:
- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA.
- Tier 3: All other locations not in Tier 1 or Tier 2
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many, but not all, states. If you are located in Alaska, Delaware, Hawaii, Idaho, Iowa, Montana, Nebraska, North Dakota, Rhode Island, South Dakota, and West Virginia, you will not be eligible for employment. Note that all individual roles will specify location eligibility.
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Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection
This role may require occasional travel for company events, team collaboration, or offsites.