Is the Customer Success Manager, Medical Devices role remote?

It's hybrid — Lumafield expects some on-site time in San Francisco, CA.

Where is the role based?

Lumafield is hiring for this position in San Francisco, CA.

What's the tech stack?

Joblaze extracted these technologies from the posting: CT scanning, Engineering, Manufacturing.

What seniority level is this role?

Lumafield targets lead candidates for this position.

Is this full-time or contract?

Full-time for this Customer Success Manager, Medical Devices role at Lumafield.

Customer Success Manager, Medical Devices at Lumafield

Joblaze summary

The Customer Success Manager at Lumafield is responsible for guiding enterprise clients in the medical devices sector through the entire customer lifecycle, from onboarding to renewals. This role demands a strong understanding of CT scanning workflows and manufacturing processes, combined with the ability to translate technical insights into tangible business outcomes. Ideal candidates will have a background in customer strategy and a proven track record in driving account growth. Lumafield's focus on advanced industrial technology positions this role at the forefront of innovation in manufacturing.

Joblaze insights

Listed 10 days ago on Joblaze — tracked directly from Lumafield's career page.
Lumafield has 16 other open roles including Global Supply Manager, Mechanical Assembly Technician, Systems Software Engineer.
127 active Engineering roles on Joblaze right now.
123 active Manufacturing roles on Joblaze right now.
Typical Manufacturing salary we track runs $100,000–$157,500 (median $110,000, across 47 roles).

Quick facts

Is the Customer Success Manager, Medical Devices role remote?: It's hybrid — Lumafield expects some on-site time in San Francisco, CA.
Where is the role based?: Lumafield is hiring for this position in San Francisco, CA.
What's the tech stack?: Joblaze extracted these technologies from the posting: CT scanning, Engineering, Manufacturing.
What seniority level is this role?: Lumafield targets lead candidates for this position.
Is this full-time or contract?: Full-time for this Customer Success Manager, Medical Devices role at Lumafield.

From the original posting

About Lumafield: Lumafield was founded in 2019 to upgrade manufacturing. We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it. Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively. We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again. Lumafield is headquartered in San Francisco, CA. and has an office in Cambridge, MA. About the role: Lumafield is looking to bring on an Enterprise Client Services Lead with expertise in medical devices manufacturing to drive customer outcomes and revenue growth for Lumafield’s industry changing products. The Enterprise Client Services Lead will own the complete customer lifecycle from post-sale onboarding through renewals and expansion, serving as the advisor and trusted partner for stakeholders, helping build advocacy within their accounts, and ensuring customers achieve business value from our products. Working at the intersection of advanced industrial technology and customer strategy, Enterprise Client Services Leads will lead business reviews, develop and execute on mutual customer success plans, and drive net revenue retention through strategic account growth. This role requires technical depth to understand CT scanning workflows, engineering analyses, manufacturing processes, as well as the business acumen to translate technical success into quantifiable business value.

Customer Success Manager, Medical Devices

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