Join Coursera as a Customer Success Specialist to support customers in achieving their learning goals and driving key outcomes.
Posted by employer 2 days ago
First seen on Joblaze 19 hours ago
Last verified on the company career page 19 hours ago
What you'll build
- Lead engagement sessions connecting customer goals to measurable value
- Use customer insights and analytics to guide next steps
- Partner with Sales, Renewals, Support, and other teams to resolve issues
- Manage and prioritize queue of CTAs, tickets, and assignments
- Translate customer feedback into insights for Product and internal teams
Must have
- Full business-level proficiency in French
- Experience of 1+ years in customer success or customer-facing role
- Demonstrated ability to think critically and solve problems
- Analytical and data-driven mindset
- Demonstrated ability to communicate clearly in writing and verbally
- Demonstrated organizational habits and attention to detail
Requirements
- Experience
- 1+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Customer Success Specialist, the individual will engage with a diverse range of customers to help them achieve their learning objectives through structured sessions and proactive outreach. Key skills include customer success management, analytical thinking, and effective communication, with a focus on using data to drive customer retention and satisfaction. This position is well-suited for someone with at least a year of experience in customer-facing roles, particularly in SaaS or tech environments, and requires fluency in French. The evolving service model offers opportunities to influence processes and contribute to the development of scalable solutions.
Joblaze insights
- Listed today — first seen on Joblaze October 25, 2026. Last confirmed on Coursera's careers page October 25, 2026.
Quick facts
- How much experience is required?
- At least 1 year of relevant experience for this Customer Success Specialist (French Speaking) role.
- What seniority level is this role?
- Coursera targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Success Specialist (French Speaking) role at Coursera.
From the original posting
About Coursera + Udemy
About this role:
As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.
About your skills:
Customer Success Management
Core framework for ensuring customers achieve desired outcomes and reach learning goals.
Customer Engagement
Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
Customer Retentions
Maintaining relationships and supporting key retention outcomes through value-driven conversations.
What you’ll be doing:
- Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
- Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
- Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
- Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
- Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
- Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.
Qualifications:
- Full business-level proficiency in French, both written and spoken.
- Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
- Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
- Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
- Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
- Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
- Track record of meeting or exceeding customer impact metrics with a results-oriented approach.
Posting Date
Posting Date: October 24, 2026
Application Window: October 24 - November 10, 2026
We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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