Join ARQ as a Customer Support Agent to handle customer complaints and collaborate with the team to enhance user experience.
Posted by employer 2 weeks ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 2+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Support Agent at ARQ, the individual will address customer complaints and provide tailored solutions while ensuring follow-up for lasting resolutions. Key skills include fluency in English and either Spanish or Portuguese, along with strong problem-solving abilities and a commitment to customer satisfaction. This position is ideal for someone with at least two years of customer support experience who thrives in a fast-paced, collaborative environment. ARQ's early-stage growth offers a unique opportunity for team members to significantly influence the company's culture and product development.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from ARQ's career page.
- ARQ has 38 other open roles including Software Engineer (Java Backend), Senior Software Engineer (Java), Lead Software Engineer (Java).
Quick facts
- How much experience is required?
- At least 2 years of relevant experience for this Customer Support Agent role.
- What seniority level is this role?
- ARQ targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Agent role at ARQ.
From the original posting
About ARQ
ARQ is one of the fastest-growing fintechs in the world. Our mission is to redefine how people interact with money across borders, building the infrastructure to move value seamlessly. We’re still early in our journey, which means every person who joins shapes the future of our product, culture, and growth. If you’re excited by big challenges, global impact, and the chance to grow fast with a world-class team, ARQ is the place to do it.
What you'll be doing
Be a Customer Champion: Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes. Follow-up is crucial to ensure resolutions stick.
Solve problems: solve problems our customers face by collaborating with the rest of the ARQ team, and come up with product proposals to decrease the workload.
You will get things done: beyond the scope of work and priorities, it is in the DNA of our ARQ to do whatever it takes to win.
What you'll need
Fluency in English and Spanish and/or Portuguese, verbal and written
At least 2 years of experience in Customer Support
Problem Solving skills, being capable of breaking down a problem into sub components to find the root cause and optimal solution
Eager to work hard and go the extra mile to make our customers happy
Empathy - being able to interpret user’s concerns and help them in getting the best experience possible out of ARQ
Resourcefulness, with attention to detail and due diligence
Ability to work well as part of a team, driven, relentless and a proven closer - you don’t take no for an answer
Benefits
Competitive salary
Discretionary performance cash bonus
Latest technology to work with
Strong team that will help you improve your skills