Join Vercel as a Customer Support Engineer to assist customers with technical issues and improve their experience on the platform.
Posted by employer 9 hours ago
First seen on Joblaze 2 hours ago
Last verified on the company career page 2 hours ago
What you'll build
- Handle cases for all Vercel customers
- Develop and improve internal tools
- Complete engineering work on a regular basis
- Improve internal documentation and processes
- Assist Customer Success Managers with Enterprise requests
Must have
- Frontend development experience
- Exceptional communication skills
- Understanding of cloud technologies
- Availability for weekend and on-call work
Nice to have
- Experience with backend development
- Experience with CDNs and cloud infrastructure
- Experience with monorepos or custom CI/CD pipelines
- Understanding of DNS
- Experience with incident management
Not disclosed in this posting: compensation, seniority, years of experience, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Support Engineer at Vercel, the individual will address technical issues and enhance customer experiences with the company's products. Key skills include frontend development expertise, particularly with React and Next.js, along with a solid grasp of cloud technologies. This position is well-suited for someone with a technical background who excels in communication and is comfortable in a remote, distributed team environment. The role also involves collaborating on internal tools and documentation, contributing to a culture of continuous improvement.
Joblaze insights
- Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Vercel's careers page October 22, 2026.
Quick facts
- Is the Customer Support Engineer role remote?
- Yes — Vercel lists this as a fully remote position.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Next.js, Node.js, React.
- Is this full-time or contract?
- Full-time for this Customer Support Engineer role at Vercel.
From the original posting
About Vercel:
About the Role:
Vercel is looking for a Customer Support Engineer to assist our customers with technical problems and questions when using Vercel products and services. Customer Support Engineer responsibilities include resolving customer concerns, creating and improving internal tooling, and engineering solutions to help Vercel customers get the most out of the platform.
To be successful in this role, you must be an excellent communicator who’s able to earn our customers’ trust and understand technical problems quickly. You will also ideally have a background in frontend development, enjoy technical writing, and have a passion for digging deep to find and resolve root causes. In addition to this, you will be comfortable with evening, weekend, and on-call work based on a rota system.
Ultimately, you will help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
What You Will Do:
- Handle cases for all Vercel customers.
- Handle customer issues outside of regular case channels.
- Work with the community to provide advice and assistance.
- Develop and improve internal tools alongside engineering.
- Complete engineering work on a regular basis.
- Specialize in a specific product area and owning that within the team.
- Improve internal documentation, processes, and policies.
- Assist Customer Success Managers with Enterprise requests.
About You:
- Frontend development experience, ideally with React and Next.js.
- A firm understanding of cloud technologies and serverless computing.
- A desire to engineer solutions for problems to resolve root causes.
- Exceptional communication skills, both written and oral.
- Comfortable working with a fully remote, globally distributed team.
- Availability to work within a weekend and on-call rota.
- A passion to deliver a customer experience second to none.
Bonus if You:
- Have experience working with backend development, especially Node.js.
- Are open to a higher-compensated Saturday-Tuesday schedule
- Have experience with CDNs and setting up cloud infrastructure.
- Work with monorepos or custom CI/CD pipelines.
- Understand DNS well and can explain this clearly to others.
- Are experienced with incident management and procedural communication.
- Use your experience to mentor other members of the team.
Benefits & Perks:
- Competitive compensation and stock options.
- Inclusive Healthcare Package (US only).
- Flexible working style - 100% remote, with teammates located throughout the globe.
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
- Unlimited PTO - 4 weeks recommended per year. Take time when you need it.
- Generous Gear Credit.
Disclosures:
Standard company text repeated across Vercel's postings is omitted here.