Join Starburst as a Customer Support Engineer to assist customers with technical inquiries and ensure satisfaction with our data platform.
Posted by employer 18 hours ago
First seen on Joblaze 1 hour ago
Last verified on the company career page 1 hour ago
Skills & Technologies
What you'll build
- Respond to and resolve customer inquiries
- Contribute to self-serve knowledge base
- Collaborate with pre and post-sales teams
- Participate in team training and development
- Manage escalated issues with Engineering
Must have
- Background in deploying and debugging complex systems
- Strong communication skills
Nice to have
- Experience with distributed systems
- Knowledge of cloud technologies
- Familiarity with DBMSs
- Experience with Java codebase
Not disclosed in this posting: years of experience, work arrangement, visa sponsorship.
Benefits
Joblaze summary
In the role of Customer Support Engineer at Starburst, the individual will address technical inquiries from customers regarding the Starburst Enterprise Platform and Galaxy, focusing on issues related to configuration, security, and integration. Key skills include experience with distributed systems, cloud technologies, and proficiency in languages like SQL and Java, alongside strong communication abilities. This position is well-suited for those with a background in complex systems and a desire to learn in a customer-focused environment. Starburst emphasizes collaboration across teams to enhance customer satisfaction.
Joblaze insights
- Listed today — first seen on Joblaze October 22, 2026. Last confirmed on Starburst's careers page October 22, 2026.
- Salary band is below the typical range for comparable tech roles (median ~$130,000).
- Starts above 7% of 327 comparable mid other roles in United States that list Python we track (median $112,000 across 62 companies). See Python salary trends
- Python appears in 17.7% of 3141 comparable mid other roles in United States; security appears in 0.2% of 3141 comparable mid other roles in United States.
Quick facts
- What's the salary range?
- Starburst lists $95,000–$125,000 for this role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AWS, Azure, Docker, GCP, Hadoop, Java.
- What seniority level is this role?
- Starburst targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Engineer role at Starburst.
From the original posting
About Starburst
About the role
As a Starburst Data Customer Support Engineer, you will be responsible for supporting our SEP (Starburst Enterprise Platform) and Galaxy customers that submit break/fix and other technical inquiries. You will work on a wide range of support matters including but not limited to configuration, security, integration and cluster issues to ensure our customers can maximize their experience with Starburst products. Additionally, this role serves as a liaison to ensuring that customers receive appropriate and timely service.
We’re looking for highly motivated individuals with backgrounds in deploying and debugging complex systems. Background in distributed systems, Hadoop, cloud technologies, security, DBMSs, and navigating a complex Java codebase are beneficial technical skills. Equally important are strong communication skills, and the ability to function in a fast-paced dynamic environment when needed.
Trino encompasses a wide range of technologies, therefore a curiosity to learn and explore various approaches and solutions is a must, and most important is the desire and ability to learn and work cross-functionally in a highly customer-success-oriented company.
As a Customer Support Engineer at Starburst you will:
- Respond to and resolve Galaxy & SEP customer inquiries via chat, email, or call session, within specified SLA windows
- Contribute to our customer-facing self-serve knowledge base
- Collaborate with our pre and post-sales teams to ensure cross-functional alignment and customer satisfaction
- Enthusiastically participate in ongoing personal learning including active participation in team training and development.
- Escalate and manage escalated issues with Engineering to ensure good outcomes for our customers
Some of the things we look for:
- Big Data (Hadoop, Data Lakes, Spark)
- Docker and Kubernetes
- Cloud technologies (AWS, Azure, GCP)
- Security
- Authentication (LDAP, OAuth2.0)
- Authorization technologies
- SSL/TLS
- Linux Skills
- DBMS Concepts/SQL Exposure
- Languages: SQL, Java, Python, Bash
Where is this role located?
PST timezone
Starburst is dedicated to maintaining fair and equitable compensation practices. The salary range provided for this role reflects the minimum and maximum targets for candidates across all U.S. locations and could be inclusive of variable compensation, such as commission or bonus. All employees receive equity packages (ISOs) and have access to a comprehensive benefits offering. Actual compensation packages are determined based on relevant skills, experience, education and training, and specific work location. For more information, connect with the recruiting team or Hiring Manager during the process as they can provide more detailed information about the salary range.
Build your career at Starburst
Standard company text repeated across Starburst's postings is omitted here.