Join Vori as a Customer Support Representative to assist grocery stores with our iOS-based POS software and hardware.
Posted by employer 6 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Requirements
- Experience
- 1–3 years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Customer Support Representative at Vori, the individual will engage directly with grocery store clients to troubleshoot and resolve issues related to the company's iOS-based POS software and hardware. Key skills include familiarity with iOS devices and experience in technical support, particularly within retail environments. This position is ideal for someone with 1-3 years of relevant experience who thrives in fast-paced settings and possesses strong problem-solving abilities. Vori emphasizes collaboration with various teams to ensure a seamless customer experience.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Vori's career page.
- Vori has 10 other open roles including Product Support Engineer, Territory Account Executive-New York, Growth Marketing Lead.
- 147 active Zendesk roles on Joblaze right now.
- 87 active iOS roles on Joblaze right now.
- 23 active WiFi roles on Joblaze right now.
- Typical Zendesk salary we track runs $59,600–$140,000 (median $100,000, across 65 roles).
Quick facts
- How much experience is required?
- 1–3 years of relevant experience for this Customer Support Representative role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Bluetooth, Freshdesk, POS, WiFi, Zendesk, iOS.
- What seniority level is this role?
- Vori targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Support Representative role at Vori.
From the original posting
As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.
Key Responsibilities:
Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system
Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers
Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting
Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing
Diagnose and resolve common software issues within the POS app and back-office tools
Clearly document issues, steps taken, and resolutions within the support ticketing
system
Escalate complex or unresolved issues to higher-level support or engineering teams with
proper context
Collaborate with onboarding and installation teams to support newly live stores
Identify recurring issues and provide feedback to product and support leadership
Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments
Qualifications & Skills:
Required:
1–3 years of experience in technical support, customer support, or retail
technology support
Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi
troubleshooting)
Experience supporting POS systems or retail software
Basic understanding of grocery store front-end operations
Strong problem-solving and troubleshooting skills
Excellent verbal and written communication skills
Ability to work scheduled shifts, including evenings or weekends if required
* Preferred:
Experience supporting grocery, retail, or hospitality POS systems
Familiarity with payment processing and EMV devices
Experience using ticketing systems such as Zendesk, Freshdesk, or similar
Comfort working in a fast-paced, high-volume support environment
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