Serve as the technical bridge between customers and engineering, focusing on diagnosing product issues and improving system reliability.
Posted by employer 7 months ago
First seen on Joblaze 1 week ago
Last verified on the company career page 1 day ago
Skills & Technologies
Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Product Support Engineer at Vori plays a crucial role in diagnosing and resolving complex issues related to their POS solutions, ensuring that customers receive timely and effective support. This position requires a strong background in technical support, particularly within the retail technology sector, along with proficiency in troubleshooting software, hardware, and network configurations. Ideal candidates will have at least three years of relevant experience and possess excellent analytical and communication skills. Vori emphasizes collaboration across teams to enhance product usability and customer experience.
Joblaze insights
- Listed 9 days ago on Joblaze — tracked directly from Vori's career page.
- Vori has 10 other open roles including Customer Support Representative, Territory Account Executive-New York, Growth Marketing Lead.
- 488 active APIs roles on Joblaze right now.
- 66 active Software roles on Joblaze right now.
- 66 active Hardware roles on Joblaze right now.
- Typical APIs salary we track runs $111,000–$190,000 (median $157,000, across 205 roles). See APIs salary trends
Quick facts
- How much experience is required?
- At least 3 years of relevant experience for this Product Support Engineer role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: APIs, Hardware, POS, Payment Processing, Software, Troubleshooting.
- What seniority level is this role?
- Vori targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Product Support Engineer role at Vori.
From the original posting
We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.
Key Responsibilities:
Provide technical support and troubleshooting assistance to clients using our POS solutions.
Diagnose software, hardware, and network issues, working towards timely resolutions.
Act as a liaison between clients and the development team to communicate technical issues and feature requests.
Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.
Assist in testing and validation of software updates, ensuring compatibility and performance.
Monitor system performance and provide recommendations for optimizations and enhancements.
Train clients and internal teams on new product features and best practices.
Collaborate with cross-functional teams to improve product usability and overall customer experience.
Stay current with emerging technologies and industry trends to continuously improve support services.
Qualifications & Requirements:
3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.
Strong understanding of POS systems, payment processing, and network configurations.
Proficiency in troubleshooting software and hardware issues, including databases and APIs.
Excellent analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Experience with ticketing systems and remote troubleshooting tools.