Joblaze summary

In the role of Customer Support Specialist ll at Coinbase, the individual is responsible for resolving customer inquiries through various channels, ensuring a high level of service and trust. Key skills include experience in multi-channel support, proficiency with CRM tools like Salesforce, and the ability to tackle complex issues independently. This position is suited for candidates with at least two years of experience in customer support within financial services or technology sectors. The team operates in a fast-paced environment, emphasizing collaboration and continuous improvement.

Joblaze insights

Listed yesterday — first seen on Joblaze November 1, 2026. Last confirmed on Coinbase's careers page November 1, 2026.
This exact title is also open at 5 other locations at Coinbase: Manila, Philippines, Manila, Philippines, Manila, Philippines, Manila, Philippines, Manila, Philippines.
Starts at or below all 1577 comparable mid other roles we track (median $105,000 across 204 companies).

Quick facts

Is the Customer Support Specialist ll role remote?: It's hybrid — Coinbase expects some on-site time in Manila, Philippines.
What's the salary range?: Coinbase lists PHP 798,300–PHP 798,300 for this role.
How much experience is required?: At least 2 years of relevant experience for this Customer Support Specialist ll role.
Where is the role based?: Coinbase is hiring for this position in Manila, Philippines.
What's the tech stack?: Joblaze extracted these technologies from the posting: Amazon Connect, Jira, Salesforce Service Cloud.
What seniority level is this role?: Coinbase targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Customer Support Specialist ll role at Coinbase.

From the original posting

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.

As a Customer Support Specialist ll, you'll join the Customer Experience team and help deliver fast, empathetic, and knowledgeable support to Coinbase customers around the world. This team is critical to how customers experience Coinbase every day, handling complex inquiries across phone, messaging, and email. You'll own frontline issue resolution, investigate root causes, and ensure every customer interaction builds trust in our platform.

What you'll do:

Own end-to-end resolution of customer inquiries across phone, messaging, and email channels by investigating, troubleshooting, and solving issues on first contact.
Drive accurate issue tracking and defect logging to surface systemic problems and inform upstream product and process improvements.
Educate customers proactively on Coinbase products and features, setting clear expectations and adding value in every interaction.
Partner with cross-functional teams to escalate, resolve, and close out complex cases that require coordination beyond frontline support.
Lead by example within the Customer Support organization by consistently meeting or exceeding performance benchmarks and quality standards.

Required Skills and Experience:

2+ years of experience in customer support within financial services, crypto, fintech, or a technology platform, including multi-channel support (phone, messaging, and email).
Demonstrated ability to investigate and resolve complex customer issues independently, with a track record of high first-contact resolution rates.
Proficiency in support tooling such as Salesforce Service Cloud, JIRA, Amazon Connect, or similar CRM and ticketing platforms.
Fluency in written and spoken English with the ability to communicate clearly across global teams and diverse customer populations.
Willingness to work rotating shifts, weekends, and holidays from the Manila, Philippines office.
Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

PID - P78871

Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).

Annual base salary range (excluding bonus):

₱798,300—₱798,300 PHP

Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.

Customer Support Specialist ll

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