Database Support Engineer (APAC)

About the Role

We’re looking for an experienced Database Support Engineer to join our Support Team and help developers unblock complex issues, build more reliably, and get the most out of the Supabase platform. You’ll work closely with customers and engineering, helping us improve product quality and developer experience based on real-world usage.

This role is ideal for someone who thrives in async, fast-paced environments and is excited about building developer tools that scale to millions.

What You’ll Be Responsible For

In this role, you’ll:

• Resolve Technical Issues: Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions, and client libraries.

• Provide Consultative Advice: Offer proactive guidance to optimize workloads, avoid common pitfalls, and provide tailored advice to our most advanced users.

• Bridge the Gap to Engineering: Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid reproduction steps.

• Investigate Deeply: Ask smart, targeted questions that turn incomplete reports into actionable cases.

• Communicate Effectively: Communicate clearly and empathetically with users of all levels—especially during high-impact or time-sensitive situations.

• Drive Product Improvement: Spot patterns across tickets and recommend improvements to documentation, tooling, and the product itself.

• Mentor and Lead: Mentor junior team members and help raise the overall bar for support quality.

You Might Be a Good Fit If

• Experience: You have 7+ years in technical support, databases, backend engineering, SRE, or similar roles.

• Postgres Expertise: You know PostgreSQL deeply—including autovacuum behavior, WAL growth, long-running transactions, table bloat, and other internals.

• Query Optimization: You’re strong in high-performance SQL and query optimization.

• Troubleshooting Skills: You’re comfortable troubleshooting complex setups, including multi-tenant schema patterns and distributed system behavior.

• Migration Knowledge: You’ve handled data migration issues (pg_dump/restore, schema drift, failed migrations) and know how to recover safely.

• Technical Stack: You have hands-on experience with cloud hosting providers like AWS and are comfortable in terminal/Linux environments.

• Operational Mindset: You thrive in high-volume situations and can form and test assumptions quickly.

Timezones & Logistics

• Type: Full-time position.

• Location: This role requires a location within APAC time zones (we do not believe in the sustainability of overnight shifts).

What We Offer

• Fully Remote

• ESOP

• Tech Allowance

• Health Benefits

• Annual Off-Sites

• Flexible Work

• Professional Development

• ~400 team members

• 60+ countries

• 20+ languages spoken

• 540,000+ community members