Deployment Engineer (Product Launch)

About the Role

Base is looking for a Deployment Engineer to support end-to-end operations for new hardware pilots. You will perform site evaluation, day-of coordination, installer support, and fleet monitoring for new launches; tracking every issue that shows up in the field to feed back to design engineering teams.

This isn't a typical engineering support role. You'll be the link between engineers, field crews, and deployment operations for an early-stage hardware development program, turning what we learn in the field into product decisions. You'll build expertise in how our technology gets designed, built, tested, and deployed at scale. It's a fit for someone equally comfortable diagnosing a battery issue in the field, writing up a defect that engineers will trust and act on, and reporting out on what this means for achieving program goals.

What You’ll Do

• Plan new hardware launch programs, coordinating end-to-end Deployments activities through each phase of introduction (pilots, public rollout, and expansion).

• Provide real-time support for field crews during installs and service calls involving new or in-pilot hardware, troubleshooting in person or remotely via phone/Slack.

• Build and monitor system health dashboards; troubleshoot live alerts.

• Serve as the field's voice into hardware decisions: log defects, spot trends across installs and service calls, and push high-impact issues to the right engineering owner.

• Partner with hardware, firmware, and software engineering teams to validate fixes before they roll out fleet-wide.

• Report on hardware readiness and known issues to engineering and leadership.

• Write and maintain rollout playbooks and hardware defect logs so lessons from one pilot don't get relearned on the next.

What You'll Bring

• Preferred 1-4 years in a hardware-adjacent technical role (Mechanical Engineering, Manufacturing Engineering, New Product Introduction (NPI), System Engineering, Technical Program Management). Also open to upcoming engineering graduates with solid internship/co-op experience who are ready to learn fast and deliver results!

• Comfort reading electrical and mechanical systems: you can look at a battery stack, inverter, or wiring diagram and reason about what's wrong.

• Strong documentation habits: defect logs, build records, and playbooks other people can use.

• A track record of writing up hardware and software issues that engineers trust and act on.

• Experience tracking a hardware product from prototype through production.

• A 4-year degree, or equivalent hands-on hardware or field experience.

• Familiarity with tools like Grafana, Jira, or Retool (or the kind of person who picks them up fast).

• Comfortable with ambiguity: pilots move fast, and priorities shift as new issues surface.

• Team player who puts the mission first and communicates clearly under pressure.

About the Team

Deployments Engineering sits at the intersection of field electricians, engineering, and member experience, ensuring every install and service call runs smoothly, safely, and efficiently. Beyond live troubleshooting, the team plays a key role in identifying trends, improving deployment playbooks, and influencing product and operational decisions. This is a team built for people who enjoy fast-paced problem solving, cross-functional collaboration, and developing a full-stack understanding of hardware, software, and field operations.

The Deployments Product Launch team takes Base’s newest products from prototype and pilot into full-scale deployment: driving cross-functional operational readiness for new hardware products, tracking every issue that shows up in the field, and feeding learnings back to engineering teams. On this team, you will build real expertise in how our hardware gets designed, built, tested, and deployed at scale. We move quickly, stay close to the details, and work cross-functionally to keep deployments moving forward while building the foundation for long-term scale.

Our Values

• First Principles Thinking: Question assumptions. Principles > rules.