Designated Support Engineer - Spark
Join Databricks as a Designated Support Engineer to manage strategic accounts and enhance customer support experiences.
Posted by employer 8 hours ago
First seen on Joblaze 6 hours ago
Last verified on the company career page just now
What you'll build
- Manage large strategic accounts
- Project manage all open support cases
- Facilitate customer correspondence with teams
- Engage on business-impacting situations
- Carry out regular reviews of customer cases
Must have
- 5+ years of customer-facing experience
- Minimum 3 years’ experience designing and developing Python/Java/Scala-based applications
- Demonstrated analytical and problem-solving skills
- Native-level fluency in Korean
- Professional working proficiency in English
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
The Designated Support Engineer at Databricks focuses on managing relationships with strategic customers, ensuring their support needs are met through effective project management and communication. This role requires a strong technical background in Python, Java, or Scala, along with significant experience in customer-facing positions. Ideal candidates will have a blend of technical expertise and excellent communication skills, particularly in a distributed big data environment. The position emphasizes collaboration with various teams to resolve issues and enhance customer self-sufficiency.
Joblaze insights
- Listed today — first seen on Joblaze November 2, 2026. Last confirmed on Databricks's careers page November 3, 2026.
- This exact title is also open at 1 other location at Databricks: Singapore.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Designated Support Engineer - Spark role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Java, Python, Scala.
- What seniority level is this role?
- Databricks targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Designated Support Engineer - Spark role at Databricks.
From the original posting
CSQ227R212
Databricks is seeking an experienced Premier Support Engineer with a strong technical foundation and a passion for customer engagement. This self-motivated professional will demonstrate high commitment to both customers and internal teams, with excellent communication, project management, and problem-solving skills. In this role, the Designated Support Engineer will build and maintain close relationships with strategic customers, manage and prioritize critical issues, and ensure a high-touch, proactive support experience.
The impact you will have:
- Manage large strategic accounts to provide high-touch support experience
- Project manage all open support cases to expedite support ticket closure
- Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
- Directly engage on business-impacting situations and ensure recovery of functionality for the customer.
- Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
- Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
- Carry out regular reviews of customer cases to identify trends
- Champion and advocate for customers and chair roundtables to ensure close communication and relationship building with key stakeholders
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools
What we look for:
- 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or in related areas
- Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications required
- Highly effective with project managing multiple tasks and work streams, driving them to conclusion
- Demonstrated analytical and problem-solving skills, particularly those that apply to a “Distributed Big Data Computing” environment.
- Excellent executive presence. You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Language Proficiency: Native-level fluency in Korean and professional working proficiency in English (both written and verbal).
About Databricks
BenefitsStandard company text repeated across Databricks's postings is omitted here.