Director, Enterprise Customer Success
Lead and develop teams in Enterprise Customer Success to enhance customer experience and retention at Datadog.
Posted by employer 10 hours ago
First seen on Joblaze 40 minutes ago
Last verified on the company career page 39 minutes ago
What you'll build
- Provide mentorship and guidance to first line managers
- Facilitate ramp up for new team members
- Enable team to navigate projects as a point of escalation
- Collaborate with stakeholder departments on sales strategies
- Oversee and build the Enterprise Customer Success department
Must have
- 3+ years overseeing Customer Success or Account Management teams in SaaS
- 7+ years of experience overseeing a high performing team of Customer Success Managers
- Proven track record of success in negotiating contract terms
Nice to have
- Familiar with the B2B tech space
- Experience with subscription based software
Requirements
- Experience
- 7+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Director, Enterprise Customer Success, the individual will lead and develop multiple teams, focusing on coaching managers and enhancing customer retention for key accounts. Essential skills include extensive experience in Customer Success within the SaaS sector, along with a strong background in team leadership and contract negotiation. This position is suited for seasoned professionals with a proven track record in managing high-performing teams. Datadog emphasizes a collaborative office culture and offers a hybrid work environment.
Joblaze insights
- Listed today on Joblaze — tracked directly from Datadog's career page.
- Datadog has 393 other open roles including Director, Enterprise Sales, Developer Advocate - Service Management EMEA, Customer Success Associate (Portuguese Speaking).
Quick facts
- Is the Director, Enterprise Customer Success role remote?
- It's hybrid — Datadog expects some on-site time in Dublin, Ireland.
- How much experience is required?
- At least 7 years of relevant experience for this Director, Enterprise Customer Success role.
- Where is the role based?
- Datadog is hiring for this position in Dublin, Ireland.
- What seniority level is this role?
- Datadog targets director candidates for this position.
- Is this full-time or contract?
- Full-time for this Director, Enterprise Customer Success role at Datadog.
From the original posting
Director, Enterprise Customer Success
As a Director, Enterprise Customer Success, you will hire and develop multiple teams, coaching first line managers and individual contributors to success. This role ultimately impacts the customer experience and retention of our largest and most strategic customers at scale. This is an opportunity to join a company that’s a leader in the space and immediately witness your contributions.
At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.
What You’ll Do:
- Provide mentorship and guidance to your team of first line managers
- Facilitate the ramp up for all new team members, coaching them to success
- Enable your team to navigate a wide range of projects, working as a point of escalation
- Collaborate cross-functionally with stakeholder departments to actualize on sales strategies, develop training curriculum, and meet hiring goals
- Oversee and build the Enterprise Customer Success department, ensuring we meet both the strategic and operational needs of our customers as we scale
- Strategically partner with Datadog leaders in Enterprise Sales to ensure alignment and growth across existing and new customers
Who You Are:
- Experienced in Customer Success or Account Management with 3+ years overseeing a Customer Success or Account Management teams in the SaaS space
- Someone with 7+ years of experience overseeing a high performing team of Customer Success Managers
- Proven track record of success in negotiating contract terms and overcoming pricing objections for renewal and up-sell opportunities
- Familiar with the B2B tech space or with subscription based software preferred
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
#LI-Hybrid
About Datadog:
Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
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