Enterprise Customer Success Manager (German Speaking)
Drive customer success and relationships for Datadog's enterprise clients while advocating for their needs and growth opportunities.
Posted by employer 3 months ago
First seen on Joblaze 3 months ago
Last verified on the company career page 5 hours ago
AI in the day-to-day
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Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Enterprise Customer Success Manager, the individual will focus on nurturing relationships with key enterprise clients while driving product adoption and demonstrating value through strategic insights. Proficiency in customer success methodologies, along with experience in B2B tech or SaaS environments, is essential, particularly for engaging with high-level stakeholders in Fortune 1000 companies. This position is well-suited for someone with at least three years of relevant experience who excels in communication and relationship management. Datadog emphasizes a collaborative office culture and offers a hybrid work model to support employee well-being.
Joblaze insights
Quick facts
- Is the Enterprise Customer Success Manager (German Speaking) role remote?
- It's hybrid — Datadog expects some on-site time in Amsterdam, The Netherlands; Dublin, Ireland; Paris, France.
- How much experience is required?
- At least 3 years of relevant experience for this Enterprise Customer Success Manager (German Speaking) role.
- Where is the role based?
- Datadog is hiring for this position in Amsterdam, The Netherlands; Dublin, Ireland; Paris, France.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: B2B, SaaS.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager (German Speaking) role at Datadog.
From the original posting
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
What You’ll Do:
- Act as a strategic partner to customers, orchestrating cross-functional internal teams and engaging executive, technical, and business stakeholders to understand customer goals and translate them into a clear, deliverable Datadog value narrative.
- Proactively build and maintain executive relationships to deliver clear, outcome-driven value stories that connect Datadog technical use cases to measurable business results.
- Lead QBRs and strategic reviews as a forum to demonstrate impact, align on priorities, and define next-step initiatives.
- Analyze adoption and usage trends to quantify value delivered, extract insights from large datasets, identify gaps, and drive financially grounded commercial recommendations and strategic opportunities.
- Position Datadog as a critical observability platform that enables reliability, efficiency, and informed decision-making.
- Own and project manage the on-boarding process for new customers
- Collaborate cross-functionally with AEs, SEs, TAM, Product, Support, Enablement and other technical teams to ensure consistent value delivery and messaging.
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
- Fluent in written and spoken English and German
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.
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