Joblaze summary

In the role of Enterprise Customer Success Manager, the individual will focus on building and maintaining strong relationships with key enterprise clients while driving product adoption and identifying growth opportunities. Essential skills include a solid understanding of observability and security platforms, along with experience in customer success or account management within the B2B tech or SaaS sectors. This position is ideal for someone with a customer-centric mindset and the ability to engage with high-level stakeholders in large organizations. Datadog fosters a collaborative office culture and offers a hybrid work model to support work-life balance.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze August 31, 2026. Last confirmed on Datadog's careers page November 10, 2026.

Quick facts

Is the Enterprise Customer Success Manager (French Speaking) role remote?: It's hybrid — Datadog expects some on-site time in Paris, France.
How much experience is required?: At least 3 years of relevant experience for this Enterprise Customer Success Manager (French Speaking) role.
Where is the role based?: Datadog is hiring for this position in Paris, France.
What seniority level is this role?: Datadog targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Enterprise Customer Success Manager (French Speaking) role at Datadog.

From the original posting

As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

What You’ll Do:

Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
Proactively build relationships with customers to achieve loyalty and advocacy within their organization
Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
Own and project manage the on-boarding process for new customers
Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings

Who You Are:

Customer-centric with 3+ years in a Customer Success or Account Management role
Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
Knowledgeable in working with Fortune 1000 companies and global brands across all industries
A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
Experienced in the B2B tech space or with SaaS companies
Able to travel for customer onsite visits and events as required
Fluent in written and spoken French and English

Benefits and Growth:

Best-in-breed onboarding
Generous global benefits
Intra-departmental mentor and buddy program for in-house networking
New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
An inclusive company culture, able to join our Community Guilds and Inclusion Talks

#LI-Hybrid

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Enterprise Customer Success Manager (French Speaking)

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