Join Legora as an Engagement Associate to support top law firms in adopting AI-driven legal solutions.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 23 hours ago
What you'll build
- Own and manage a set of client accounts
- Support senior Customer Success Managers
- Help diagnose client issues
- Contribute to building internal and client-facing playbooks
- Run regular check-ins and success reviews
Must have
- 1–2 years of professional experience in a law firm or legal environment
- 1–2 years of experience in a customer-facing role in a SaaS or technology company
- Strong communication skills
- High attention to detail
- Ability to manage multiple priorities
Practical constraints
- Enjoy being in the office 5 days a week
AI in the day-to-day
Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision.
Requirements
- Experience
- 1–2 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Engagement Associate at Legora plays a crucial role in supporting the Customer Success team by managing a portfolio of smaller client accounts and assisting with larger enterprise relationships. This position requires a blend of skills from both legal and customer-facing environments, with a focus on relationship building, onboarding, and problem-solving. Ideal candidates are early in their careers, detail-oriented, and eager to learn about the intersection of law and technology. The role offers exposure to leading law firms and the chance to contribute to a rapidly growing SaaS company.
Joblaze insights
- Listed 2 days ago — first seen on Joblaze November 6, 2026. Last confirmed on Legora's careers page November 8, 2026.
Quick facts
- Is the Engagement Associate role remote?
- No — this is an on-site role in London.
- How much experience is required?
- 1–2 years of relevant experience for this Engagement Associate role.
- Where is the role based?
- Legora is hiring for this position in London.
- What seniority level is this role?
- Legora targets junior candidates for this position.
- Is this full-time or contract?
- Full-time for this Engagement Associate role at Legora.
From the original posting
We lean in: ownership over titles, outcomes over intentions.
The Role
We are looking for a proactive, thoughtful Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora.
This is a hands-on role for someone early in their career who cares deeply about delivering excellent experiences and outcomes for clients.
You may have worked inside a law firm (for example as a paralegal or legal assistant) or in a customer-facing SaaS role, either way, you’ll be excited to learn how modern legal teams are transforming the way they work using next-generation AI.
You will manage your own book of smaller client accounts, and you’ll also collaborate closely with senior Customer Success Managers on large enterprise relationships, supporting onboarding, problem-solving, playbook development, and ongoing client success initiatives.
This role is ideal for someone who wants to build a career in Customer Success while developing deep exposure to leading global law firms and high growth SaaS.
What You Will Be Doing:
You will help ensure that clients are supported, successful, and consistently finding value in Legora.
Specifically, you will: Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction.
Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.
Help diagnose client issues, uncover root causes, and propose structured solutions. Contribute to building internal and client-facing playbooks that drive consistent delivery and adoption practices.
Run regular check-ins, product enablement sessions, and success reviews with your clients.
Monitor usage trends and customer health signals, raising risks and opportunities proactively. Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.
Who You Are
You care about delivering quality and building strong client relationships.
You are organised, proactive, curious, and comfortable collaborating with highly professional stakeholders.
We’re looking for someone with: 1–2 years of professional experience in either: A law firm or legal environment (e.g., paralegal, legal assistant, knowledge team), or A customer-facing role in a SaaS or technology company.
Demonstrated examples of going above and beyond to deliver high-quality work or service outcomes.
Strong communication skills - confident presenting, explaining, and supporting clients.
High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably.
A growth mindset, excited to learn, iterate, and improve.
A collaborative approach, you work well with others and enjoy solving problems together. Comfort working in a fast paced, evolving environment.
Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.
What's In It For You
At Legora, you will have the opportunity to learn from seasoned Customer Success, Commercial and leaders while working closely with some of the world’s leading law firms and corporates.
You’ll be part of a fast scaling, entrepreneurial team where your contributions will be visible and meaningful from day one.
The opportunity for rapid growth and increased responsibility
A competitive salary
High upside equity program
A chance to help shape how we scale Customer Success globally
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