Customer Strategy Lead
Join Listen Labs as an Engagement Manager to drive customer success with our AI-powered research platform.
Posted by employer 3 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 8 hours ago
Skills & Technologies
AI in the day-to-day
Our AI conducts in-depth interviews, analyzes conversations, and delivers executive-ready insights.
Requirements
- Experience
- 4–8 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Engagement Manager at Listen Labs is responsible for overseeing the customer journey after the sale, focusing on onboarding, adoption, and retention to ensure clients derive maximum value from the AI-powered research platform. This role requires strong relationship-building and organizational skills, with a preference for candidates who have experience in customer-facing positions, particularly in research or AI. Ideal for professionals with 4-8 years of experience, this position offers the opportunity to shape customer success strategies in a rapidly growing company backed by notable investors.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on Listen Labs's careers page November 4, 2026.
- This exact title is also open at 1 other location at Listen Labs: San Francisco, CA.
- AI/ML appears in 18.8% of 480 comparable mid management roles in United States.
Quick facts
- Is the Customer Strategy Lead role remote?
- No — this is an on-site role in New York, NY.
- How much experience is required?
- 4–8 years of relevant experience for this Customer Strategy Lead role.
- Where is the role based?
- Listen Labs is hiring for this position in New York, NY.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Listen Labs targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Customer Strategy Lead role at Listen Labs.
From the original posting
TL;DR: We're hiring an Engagement Manager to help companies make full use of our AI-powered research platform. If you love building relationships, driving adoption, and making customers successful, let’s talk.
Company highlights:
World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
What You’ll Do
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
Serve as the primary day-to-day contact for key accounts.
Partner with sales to identify expansion and renewal opportunities.
Provide proactive guidance and support to maximize customer value.
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
Develop and refine customer success playbooks as we scale.
Who You Are
4-8 years of professional experience.
Experience in a customer-facing position is a plus.
Strong relationship-building, communication, and organizational skills.
Self-starter comfortable with ambiguity and fast-paced environments.
Experience with research, insights, or AI products is a plus.
Ability to work in office 5 days/week.
Life at Listen Labs
Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Standard company text repeated across Listen Labs's postings is omitted here.
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