Founding Customer Strategy Lead, EMEA
Join Listen Labs as an Engagement Manager to enhance customer relationships and drive growth in the EMEA region.
Posted by employer 1 month ago
First seen on Joblaze 1 month ago
Last verified on the company career page 1 day ago
Skills & Technologies
What you'll build
- Own the customer journey post-sale
- Manage onboarding, adoption, retention, and growth
- Serve as the primary contact for key accounts
- Collect customer feedback
- Develop customer success playbooks
Must have
- 4-8 years of professional experience
- Experience in a customer-facing position
- Strong relationship-building skills
- Self-starter comfortable with ambiguity
Nice to have
- Experience with research, insights, or AI products
Practical constraints
- Ability to work in office 5 days/week
AI in the day-to-day
Our AI conducts in-depth interviews and analyzes conversations to deliver insights.
Requirements
- Experience
- 4–8 years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Engagement Manager at Listen Labs is responsible for overseeing the customer journey after the sale, focusing on onboarding, retention, and growth for key accounts. This role requires strong relationship-building and organizational skills, with a preference for candidates who have experience in customer-facing positions, particularly in research or AI products. Ideal for someone with 4-8 years of experience, this position suits self-starters who thrive in fast-paced environments. Listen Labs, a rapidly growing AI company, emphasizes collaboration and feedback to enhance its offerings.
Joblaze insights
- Listed about a month ago — first seen on Joblaze September 23, 2026. Last confirmed on Listen Labs's careers page November 14, 2026.
- AI/ML appears in 13% of 46 comparable mid management roles in United Kingdom.
Quick facts
- Is the Founding Customer Strategy Lead, EMEA role remote?
- No — this is an on-site role in London, UK.
- How much experience is required?
- 4–8 years of relevant experience for this Founding Customer Strategy Lead, EMEA role.
- Where is the role based?
- Listen Labs is hiring for this position in London, UK.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- What seniority level is this role?
- Listen Labs targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Founding Customer Strategy Lead, EMEA role at Listen Labs.
From the original posting
TL;DR: We’re hiring our founding Customer Strategy Lead in London to manage our biggest customer relationships.
Company highlights:
World-Class Team: Founded by serial entrepreneurs — Alfred (Bemlo, YC W22) and Florian (IOI medalist, ICPC World Finalist) — and built with talent from Google, Meta, Tesla, Amazon, Jane Street, and X, alongside Bain, Goldman Sachs, McKinsey, and Sequoia-backed startups like Applied Intuition, Scale AI, and Rippling. Over 30% of our team are former founders, and multiple are competitive programming medalists.
Hypergrowth: Since launching, Listen has grown annualized revenue 15x and completed over 2 million interviews — backed by $100M in total funding led by Ribbit Capital, with Sequoia, Conviction, and Pear VC participating.
What You’ll Do
Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
Serve as the primary day-to-day contact for key accounts.
Partner with sales to identify expansion and renewal opportunities.
Provide proactive guidance and support to maximize customer value.
Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
Develop and refine customer success playbooks as we scale.
Who You Are
4-8+ years of professional experience.
Experience in a customer-facing position is a plus.
Strong relationship-building, communication, and organizational skills.
Self-starter comfortable with ambiguity and fast-paced environments.
Experience with research, insights, or AI products is a plus.
Ability to work in office 5 days/week.
You're excited to build the European presence of one of the fastest-growing AI companies in the world.
Life at Listen Labs
Health, covered: Full medical, dental, and vision. FSA/HSA and life insurance are available too.
Competitive compensation: Backed by world-class investors including Sequoia, Ribbit Capital, Conviction, and Pear VC — we hire the best and treat them accordingly, with meaningful equity ownership.
Annual Learning Stipend: Books, courses, conferences, coaching, language lessons — almost anything that makes you sharper.
Annual Wellness Stipend for your health and headspace: Gym memberships, race fees, massages, ergonomic gear, and more.
Monthly Stipend for AI tools: A dedicated budget for the software and GPU credits that make you faster.
Fed, daily: A private chef serves lunch and dinner in our SF office; NYC and London teams get daily meal credit.
Flexible time off: A take-what-you-need vacation policy.
We celebrate together: Company offsites (Hawaii this Summer!) and events like our annual holiday party — every win is a team win.
Room to grow: As an early member of the team, you'll own end-to-end processes from scratch and grow alongside the company.
Standard company text repeated across Listen Labs's postings is omitted here.
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