Engineering Manager, Agent Studio

About the Role

Sales software was built for humans. But we believe most sales work will be done by agents within the next two years. Agent Studio is our bet to enable this: AI that does 90% of the non-calling, non-creative work an SDR team does today fully autonomously. We're piloting with a small set of design partners.

This is a “player-coach” role similar to all EM roles at Nooks. The expectation will be that you are hands on building and making key technical and product decisions so that the team can move with extreme velocity in the right direction. There will be times where you spend 80% of your time writing code, times where you spend 80% of your time on customer calls, and times when you spend 80% of your time hiring.

What You’ll Do:

• Grow the team. Lead and mentor a high-performing engineering team, fostering an inclusive and innovative culture while overseeing hiring and team growth.

• Own the deployment outcome. GM-level responsibility for your customers' revenue numbers. We're aiming to 5x their meetings booked within a 1 month trial.

• Build agents across the breadth of a sales rep's workday. Account strategy, prospecting, outbound emails, LinkedIn DMs, gifting, call prep, followups. Each one requires going deep on how the rep actually works.

• Fully automate nuanced work on the SDR's behalf. These agents should learn over time, calibrate trust with the user, and have clear evals that prove they work.

• Embed into customers. Our customers have shared Slack channels with our engineers; you'll be on calls with users one day and shipping agent improvements back to them the next.

You might be a strong fit if:

• 5+ years of engineering experience, ideally including time as a technical founder, founding engineer, or forward-deployed engineer at a place with a high bar.

• Production experience with AI agents. For example, you've shipped a prompt or tool change in response to a specific user complaint that same week.

• Strong opinions, held loosely, about which insights from the field belong in the platform vs as customer-facing modifiers.

• High agency. Comfortable owning an outcome without a clear playbook.

• Strong communication. You can explain the agent to a sales team, the team's needs to engineering, and the deployment status to leadership.

• Based in San Francisco, excited to be in-office 3+ days per week.
  

At Nooks You'll Enjoy

• A world-class team. Around 50 engineers, mostly former founders or founding engineers and veteran builders from places like Applied Intuition, Scale, Airtable, Citadel, and Jane Street. Thirteen Olympiad medals across the team.

• A founder seat in shape. GM-level ownership of a 0-to-1 product line. The skills you build here are the ones you need to start a company next.

• Top-of-market compensation.