Regional Manager, Account Management - SEMEA

The Role

As a Regional Manager for Account Management in SEMEA, you’ll play a critical role in driving customer retention and commercial growth across a portfolio of forward-thinking and innovative customers in the UK and Spain. This is a high-impact, hands-on player coach role. You will own the most strategic commercial relationships and uncover revenue expansion opportunities with C-suite stakeholders—all while bringing energy, curiosity, and commercial acumen to every interaction.

You’ll be the primary commercial point of contact post-sale, responsible for ensuring customers continue to realise value from and grow with Vertice. Your success will directly influence recurring revenue, net retention, and the strength of our long-term partnerships.

Key Responsibilities

• Own the renewal cycle end-to-end, driving timely, successful renewals aligned with customer objectives and Vertice’s commercial goals

• Act as a trusted commercial advisor to senior stakeholders, building strong, value-led relationships that drive retention and growth

• Manage a diverse portfolio of accounts across the UK and Spain, requiring high levels of organisational agility, commercial judgment, and linguistic flexibility

• Develop a deep understanding of each customer’s business, objectives, and challenges to proactively position Vertice’s value in renewal and expansion conversations

• Lead strategic account reviews and ROI-driven discussions, clearly articulating the financial and operational impact Vertice delivers

• Identify and execute upsell and expansion opportunities, collaborating closely with Procurement, Product and Solutions teams to craft compelling proposals

• Forecast and report on renewal pipelines, risks, and retention metrics, ensuring visibility, accuracy, and accountability

• Champion the voice of the customer, while maintaining a strong focus on commercial outcomes and account growth

• Bring energy, urgency, and ownership to your book of business: this is a role for someone who thrives on momentum and impact

Team & People Management

• Line-manage a team of Account Managers covering Southern European markets, including performance reviews, coaching, and career development

• Run regular 1:1s, and own the pipeline/forecast reviews

• Drive adoption of product and cross-sell opportunities across the team portfolio

• Foster a high-performance team culture across a multi-lingual, multi-market team

• Work closely with the Procurement Director for Southern Europe to ensure seamless customer delivery

• Collaborate cross-functionally with Sales, Product, and Marketing to represent the region's needs

• Provide regular reporting on regional and account-level performance to senior stakeholders

What We’re Looking For

• Experience in a customer-facing, revenue-responsible role (Account Manager, Customer Success Manager, or similar)

• Proven success owning and closing renewals, with a strong track record of meeting or exceeding retention targets

• Confidence negotiating and influencing C-suite stakeholders across multiple functions and geographies

• Strong commercial acumen, with the ability to balance customer advocacy and business outcomes

• Excellent communication skills in Spanish and English: you can explain a complex ROI calculation to a CFO in both languages (native proficiency is preferred)

• High energy, enthusiasm, and resilience: you bring positivity and drive to fast-paced, growth environments

• Resourceful, scrappy, and creative—if a playbook doesn’t exist yet, you’re excited to help build it

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