Enterprise Customer Success Manager
Drive customer success and product adoption for enterprise clients in a hybrid workplace at Datadog.
Posted by employer 7 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 6 hours ago
AI in the day-to-day
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Requirements
- Experience
- 3+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
In the role of Enterprise Customer Success Manager at Datadog, the individual will focus on building and maintaining strong relationships with key enterprise clients while driving product adoption and identifying growth opportunities. This position requires expertise in customer success or account management, particularly within the B2B tech or SaaS sectors, and involves collaborating with various internal teams to ensure a seamless onboarding process. Ideal candidates will have experience managing large corporate accounts and possess strong communication skills to engage with high-level stakeholders.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze July 7, 2026. Last confirmed on Datadog's careers page September 25, 2026.
- This exact title is also open at 3 other locations at Datadog: Seoul, South Korea, Tokyo, Japan, Tokyo, Japan.
Quick facts
- Is the Enterprise Customer Success Manager role remote?
- It's hybrid — Datadog expects some on-site time in Delhi, India.
- How much experience is required?
- At least 3 years of relevant experience for this Enterprise Customer Success Manager role.
- Where is the role based?
- Datadog is hiring for this position in Delhi, India.
- What seniority level is this role?
- Datadog targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager role at Datadog.
From the original posting
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities. Enterprise Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.
What You’ll Do:
- Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and proactively drive adoption with our Enterprise customers
- Proactively build relationships with customers to achieve loyalty and advocacy within their organization
- Collaborate cross-functionally with internal Datadog teams (sales, support, enablement, product, finance, and legal)
- Own and project manage the on-boarding process for new customers
- Become a trusted advisor to the client and partner in building a clear and concise plan to meet their business goals
- Monitor and analyze usage trends to uncover renewal risks and identify opportunity for contract growth/optimization
- With demonstrated understanding of observability and security platforms, align customers technical and business objectives to our platform offerings
Who You Are:
- Customer-centric with 3+ years in a Customer Success or Account Management role
- Able to manage a wide portfolio of accounts rolling up to large enterprise corporate accounts
- Knowledgeable in working with Fortune 1000 companies and global brands across all industries
- A strong communicator with exceptional attention to detail and an ability to cater to a specific audience, including CTO, VP of Engineering and DevOps professionals
- Experienced in the B2B tech space or with SaaS companies
- Able to travel for customer onsite visits and events as required
Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply.
Benefits and Growth:
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
#LI-Hybrid
About Datadog:
Standard company text repeated across Datadog's postings is omitted here.