Enterprise Customer Success Manager
Skills & Technologies
Requirements
- Experience
- 5+ years
Benefits
Joblaze summary
The Enterprise Customer Success Manager at Perplexity plays a pivotal role in driving client engagement and retention through effective onboarding and support strategies for enterprise clients. This position requires a strong background in customer success within tech, particularly with enterprise-level accounts, along with excellent communication skills to engage C-level executives. Ideal candidates are seasoned professionals who thrive in dynamic environments and can manage multiple initiatives simultaneously. Perplexity's focus on cutting-edge technology and a collaborative culture offers a unique opportunity to influence the customer support landscape.
Joblaze insights
- Listed about a month ago on Joblaze — tracked directly from Perplexity's career page.
- Perplexity has 59 other open roles including Customer Success & Enterprise Support Lead, APAC , Sales Systems Engineer, Enterprise Operations, Scaled Enterprise Customer Success Manager.
- 46 active Customer Success roles on Joblaze right now.
- 19 active Account Management roles on Joblaze right now.
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Enterprise Customer Success Manager role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: Account Management, Customer Success.
- What seniority level is this role?
- Perplexity targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Customer Success Manager role at Perplexity.
From the original posting
We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth.
You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success.
Responsibilities
Execute the Enterprise customer success strategy developed by leadership
Serve as a primary point of contact for key enterprise clients
Drive initial enablement through high quality onboarding and training
Identify and support opportunities for growth and client expansion
Manage retention, working with clients to quantify value delivered
Advocate for client needs, and collaborate with cross-functional teams to drive product development
Monitor and report on established key performance indicators, analyze data to identify trends
Requirements
5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients
Proven track record of driving enterprise-level satisfaction, growth, and retention
Excellent communication and presentation skills, with the ability to engage C-level executives
A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.
Ability to work under pressure, thriving in demanding environments
Ability to work independently and as part of a collaborative team
Proficiency in CRM systems and customer success tool
Why Perplexity?
Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support
Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality
Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself.