Join MaintainX as an Enterprise Implementation Consultant to lead successful software implementations for enterprise customers.
Posted by employer 1 day ago
First seen on Joblaze 17 hours ago
Last verified on the company career page 17 hours ago
What you'll build
- Manage complex, multi-phase enterprise software implementations
- Lead customer interactions and communications throughout the implementation lifecycle
- Serve as the client manager during implementation
- Deliver formal training to client project team members and/or end-users
- Track and communicate client issues and proactively troubleshoot and resolve problems
Must have
- Relevant experience supporting enterprise customers in software implementation
- Experience managing complex implementations and multiple stakeholder groups
- BEng degree or equivalent years of experience
- Excellent communication, presentation, facilitation, time management, and interpersonal skills
Nice to have
- Experience in manufacturing, industrial, maintenance, or similar space
- Membership in one or more professional organizations and/or professional certifications related to this role
Requirements
- Education
- Bachelor's degree
Not disclosed in this posting: compensation, years of experience, work arrangement, visa sponsorship.
Joblaze summary
The Enterprise Implementation Consultant at MaintainX is responsible for managing complex software implementations for enterprise clients, ensuring a smooth onboarding experience and driving product adoption. This role requires expertise in customer onboarding, project management, and a solid understanding of business operations, particularly in industrial or manufacturing settings. Ideal candidates will have a background in software implementation or business consulting, along with strong communication and relationship management skills. MaintainX, now part of Autodesk, emphasizes collaboration across teams to enhance customer success.
Joblaze insights
Quick facts
- What seniority level is this role?
- MaintainX targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Implementation Consultant role at MaintainX.
From the original posting
We're looking for an Enterprise Implementation Consultant to join our team. In this customer-facing role, you'll partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.
What you’ll do:
Manage complex, multi-phase enterprise software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.
Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.
Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.
Deliver formal training to client project team members and/or end-users.
Provide knowledge transfer to internal team members throughout the onboarding process.
Provide support by demonstrating knowledge of products, services, and best practices.
Track and communicate client issues and proactively troubleshoot and resolve problems.
Manage multiple accounts, deadlines, and milestones.
Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.
Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.
About you:
Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.
Experience managing complex implementations and multiple stakeholder groups.
BEng degree or equivalent years of experience.
Experience in manufacturing, industrial, maintenance, or similar space is a benefit.
Excellent communication, presentation, facilitation, time management, and interpersonal skills.
Excellent client relationship skills and ability to manage client expectations.
Understanding of business requirements definition, review of functional specifications, user training, and deployment.
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
Savvy with technology and capacity to become an expert in our software in a short period of time.
Self-starter comfortable working with minimal oversight and tight deadlines.
Membership in one or more professional organizations and/or professional certifications related to this role is a plus.
Ability to learn the MaintainX product within 30 days to advise customers.
Standard company text repeated across MaintainX's postings is omitted here.