Implementation Consultant

We're looking for an Implementation Consultant to join our team in EMEA. In this customer-facing role, you'll partner with customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success.

What you’ll do:

• Manage complex, multi-phase software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines.

• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success.

• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction.

• Deliver formal training to client project team members and/or end-users.

• Provide knowledge transfer to internal team members throughout the onboarding process.

• Provide support by demonstrating knowledge of products, services, and best practices.

• Track and communicate client issues and proactively troubleshoot and resolve problems.

• Manage multiple accounts, deadlines, and milestones.

• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs.

• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus.

Required Qualifications:

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction.

• Experience managing complex implementations and multiple stakeholder groups.

• Degree in engineering or a related field.

• Experience in manufacturing, industrial, maintenance, or similar space is a benefit.

• Excellent communication, presentation, facilitation, time management, and interpersonal skills.

• Excellent client relationship skills and ability to manage client expectations.

• Understanding of business requirements definition, review of functional specifications, user training, and deployment.

• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.

• Savvy with technology and capacity to become an expert in our software in a short period of time.

• Self-starter comfortable working with minimal oversight and tight deadlines.

• Ability to learn the MaintainX product within 30 days to advise customers.

• Must have the right to work in Barcelona, Spain.

• Ability to travel up to 20%.

• Fluent in English.

Preferred Qualifications:

• Fluent in French and/or Spanish.

• Membership in one or more professional organizations and/or professional certifications related to this role is a plus.