Enterprise Implementation Manager
Join Handshake as an Implementation Manager to enhance customer success for enterprise clients in the AI economy.
Posted by employer 4 days ago
First seen on Joblaze 3 days ago
Last verified on the company career page 1 day ago
What you'll build
- Launch enterprise & strategic employers through kick-off calls
- Build trusted relationships with senior stakeholders
- Train & coach employer partners on early talent best practices
- Use data to refine implementation strategies
- Build SOPs that scale onboarding across the team
Must have
- 5+ years in a customer-facing role
- Project management experience
- Excellent executive-level communication skills
- Proven track record of building relationships with senior stakeholders
- Strong project & time management skills
Nice to have
- Prior implementation & project management experience
- Experience creating & rolling out new processes
AI in the day-to-day
We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, visa sponsorship.
Benefits
Joblaze summary
The Enterprise Implementation Manager at Handshake is responsible for guiding enterprise and strategic customers through their initial onboarding process, ensuring they have a clear plan for success within the first 60-90 days. This role requires strong project management skills and the ability to communicate effectively with senior stakeholders, translating business objectives into actionable implementation strategies. Ideal candidates will have over five years of experience in customer-facing roles, particularly in project management or customer success. Handshake's focus on building trusted relationships and leveraging data to refine processes highlights its commitment to customer satisfa
Joblaze insights
- Listed 3 days ago — first seen on Joblaze October 31, 2026. Last confirmed on Handshake's careers page November 2, 2026.
Quick facts
- Is the Enterprise Implementation Manager role remote?
- No — this is an on-site role in San Francisco, CA.
- How much experience is required?
- At least 5 years of relevant experience for this Enterprise Implementation Manager role.
- Where is the role based?
- Handshake is hiring for this position in San Francisco, CA.
- What seniority level is this role?
- Handshake targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Enterprise Implementation Manager role at Handshake.
From the original posting
Why join Handshake now:
Shape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feel
About the Role
As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.
Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days
Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans
Train & coach employer partners on early talent best practices & workflows to accelerate time to value
Use data to refine implementation strategies & build SOPs that scale onboarding across the team
Desired Capabilities
5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)
Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders
Proven track record of building relationships & trust quickly with senior stakeholders
Strong project & time management skills, with the ability to manage multiple implementations at once
Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way
Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes
A good listener who works well across multiple teams & departments
Bias for action, with a willingness to roll up your sleeves regardless of title
Extra Credit
Prior implementation & project management experience
Experience creating & rolling out new processes
Perks
Handshake delivers benefits that help you feel supported—and thrive at work and in life.
🎯 Ownership: Equity in a fast-growing company
💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching
💝 Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
📚 Growth: Learning stipend, ongoing development
💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office
🤝 Connection: Team outings & referral bonuses
Standard company text repeated across Handshake's postings is omitted here.