Enterprise Sales Engineer, Financial Services

About the Financial Services team

• Our financial services customers span systemically important banks, neobanks committed to building more delightful banking software (1 in 3 of the world's leading banks use Sierra!), insurers that provide protection for life’s most challenging moments, vertically integrated ecosystems like Rocket Companies, and more. The decisions we make impact millions of end customers and billions of dollars in economic activity.

• Our financial services team partners closely with these organizations to set their AI strategies and build modern tools that carefully handle moments when a person’s private anxiety meets an institution’s procedural muscle - the instant before a family learns whether they are pre-approved for a mortgage; the claustrophobic half hour after someone notices a fraudulent charge; the frustrating experience of losing a card and needing to order a new one.

• Sierra’s Financial Services team is transforming the customer experience and building technology that makes the industry more accessible, human, and affordable for everyone.

What you'll do

• Be the primary partner to your Sales counterparts helping to win deals and grow customers

• Go from first discovery to a tailored, working agent in days, not weeks, across prospects and existing customers

• Own the end-to-end technical pre-sales process by scoping customer use cases, articulating business value, designing and demoing Sierra’s incredible platform, leading technical and architecture reviews, and serving as the trusted technical expert throughout the sales cycle

• Work directly with our Sales, Product and Agent Engineering teams to both drive our GTM function, as well as continuously improve our Agents through our customer-driven product development philosophy

• Go deep on your industry, the patterns, and winning motions to scale your work

What you'll bring

• 3-4+ years experience in Sales Engineering, Solutions Engineering or customer-facing technical sales

• Experience in leading the sales process with Enterprise customers with deal sizes ranging $200-$500k

• Past experience in demo building, and presenting, and working with customers or clients in the GTM function

• Experience in relationship-building with prospects, including executives and technical leaders

• Ability to connect a prospect’s specific business problems and Sierra’s solutions and explain them to both a technical and non-technical audience

• Ability to leverage AI tools efficiently as a regular part of your technical sales motion — discovery prep, solution design, demo and prototype building, technical proposals. Importantly, you own the accuracy of anything you put in front of a customer, whether or not AI helped you build it

• A track record of handling a high number of deals concurrently without cutting quality, and comfortable switching between sub-industries and use cases

• Bachelor's Degree or above; bonus if in Computer Science or related field, or equivalent professional experience

Even better...

• Experience translating code, technical logic and user requirements to product and engineering requirements

• Selling a technical AI product

Our values

• Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.

• Flexible (unlimited) paid time off

• Life insurance and disability benefits

• Retirement plan dependent on country of employment

• Parental leave

• Fertility and family building benefits through Carrot

• Free alphorn lessons