Executive Operations Partner (EBP)

About Factory

About the role

We are seeking a highly organized and execution-oriented professional to join our Executive Operations Team. In this role, you will be the right hand to our COO and will work closely with the CEO’s Executive Operations Partner.

This is a dynamic role in a high agency environment that requires swift and pragmatic decision making, an ability to navigate complex stakeholder relationships, and a hunger to build as Factory scales rapidly. As an early member of the ExecOps team, you will help define what operational excellence looks like and become a deeply embedded partner with your respective teams.

This role will initially provide dedicated support to the COO. As the business grows and additional senior leaders join, the role may expand to support one additional executive, with the COO remaining your primary executive.

What you will do and achieve:

• Act as a strategic force multiplier for the leadership team, building deep business context and applying sound judgment to keep priorities moving.

• Approach problems with an ownership mindset, coming with a recommendation and seeking alignment rather than answers when issues arise.

• Stand up and continuously improve new processes as Factory scales, raising the bar on how the company operates day to day.

• Build strong cross-functional relationships, staying informed on what's happening on the ground and serving as a trusted point of contact for peers and leaders.

• Operate as a gate opener rather than a gatekeeper, ensuring teams know they can come to you and leaders stay accessible rather than walled off.

• Own end-to-end interactions with candidates, customers, investors, and board members, ensuring communications are prompt and polished.

• Plan and coordinate logistics for high-stakes meetings, trips, and events, ensuring they are well-prepared and run smoothly.

• Own the core operational competencies for each of your leaders including calendars, travel, meeting prep, expenses, and logistics.

Qualifications

• Extremely organized and accountable; skilled at managing multiple competing priorities.

• Proactive; you identify gaps, conflicts, and risks before they become issues.

• Highly responsive; comfortable with regular text communication and quick decision-making.

• Detail-oriented with exceptional accuracy and follow-through.

• A confident communicator who represents leadership with professionalism and discretion.

• Comfortable with ambiguity, autonomy, and scaling systems in a startup environment.

• Tech-savvy with proficiency in Slack, Notion, CRM systems (e.g., Salesforce), Ramp, and other productivity tools.

Nice to have

• Prior experience supporting C-level executives or founders.

• Startup, tech, or AI industry exposure.

• Experience at Series B, Series C, or growth-stage companies.