Joblaze summary

The Field Communications Manager at PagerDuty is responsible for crafting and executing communication strategies that engage various stakeholders, including senior leadership and customer success teams. This role requires strong storytelling skills and the ability to simplify complex messages across multiple platforms, utilizing tools like email and Slack. Ideal candidates will have over seven years of experience in communications, particularly in fast-paced environments, and a background in working with Go-to-Market leaders. The position is part of a rapidly growing company that emphasizes collaboration and innovation.

Joblaze insights

Listed about 2 months ago — first seen on Joblaze September 4, 2026. Last confirmed on PagerDuty's careers page October 23, 2026.
Salary band is below the typical range for Sales/Marketing roles (median ~$141,162).
Starts above 10% of 217 comparable senior sales/marketing roles in United States that list AI/ML we track (median $170,000 across 72 companies). See AI/ML salary trends
AI/ML appears in 18.8% of 1859 comparable senior sales/marketing roles in United States; Microsoft Suite appears in 0.1% of 1859 comparable senior sales/marketing roles in United States.

Quick facts

Is the Senior Internal Communications Manager - Go To Market (GTM) role remote?: It's hybrid — PagerDuty expects some on-site time in San Francisco.
What's the salary range?: PagerDuty lists $114,000–$191,400 for this role.
How much experience is required?: At least 7 years of relevant experience for this Senior Internal Communications Manager - Go To Market (GTM) role.
Where is the role based?: PagerDuty is hiring for this position in San Francisco.
What's the tech stack?: Joblaze extracted these technologies from the posting: AI/ML, Generative AI, Google Apps, Microsoft Suite, Slack, Zoom Webinars.
What seniority level is this role?: PagerDuty targets senior candidates for this position.
Is this full-time or contract?: Full-time for this Senior Internal Communications Manager - Go To Market (GTM) role at PagerDuty.

From the original posting

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

The Senior Internal Communication Manager will develop and execute communication strategies for PagerDuty's Go-to-Market and Commercial organizations, including senior leadership. This role shapes and delivers key messages across pre-sales, post-sales, partner, and customer success audiences — building consistent, compelling communications that keep teams engaged and informed.

We're looking for a creative storyteller who can distill complex messages into clear, concise content across multiple channels, work closely with GTM leadership and cross-functional partners, and thrive in a fast-paced, high-growth environment.

**This role will be required to come into our San Francisco offices 2 times per week**

Role Responsibilities

Develop and implement strategic communication plans aligned with the Chief Revenue Officer and his organization’s goals.
Build and expand communication platforms for the Chief Revenue Officer (CRO) .
Craft key messages and narratives for a global audience, tailored by region and audience.
Create, execute, and measure content across email, Slack, video, and other channels.
Own Town Hall agendas, content, and slides, spotlighting customer stories to inspire GTM teams.
Manage customer communications on critical matters by teaming with CRO and Chief Customer Officer.
Produce content for announcements, presentations, newsletters, blog posts, and FAQs.
Build stakeholder relationships and incorporate feedback into communication strategy.
Find creative ways to engage hundreds of GTM personnel — from customer wins to org news.
Moderate large-scale meetings: content, Slack monitoring, FAQs, and KPI reporting to leadership.
Partner with other Communications leaders to align GTM messaging with the broader executive team.

Basic Qualifications

Bachelor's or Master's degree in Business, Marketing, Communications, or equivalent experience.
7+ years in communications, spanning internal, external, executive, or enablement communications.
Track record launching and managing communication plans/campaigns, with metrics-driven iteration.
Experience partnering with GTM or executive leaders on positioning and change management.
Exceptional writing and editing skills, with the ability to think strategically and creatively across matrixed content (multiple personas, industries, products).

Preferred Qualifications

Hands-on experience with generative AI tools (e.g., Claude, Gemini) to accelerate content creation.
Experience managing a communications calendar and distribution lists across groups.
Comfort operating in a fast-paced, agile, results-oriented environment.
Program and project management fundamentals.
Familiarity with Zoom Webinars, Google Apps or Microsoft Suite, Slack, and email tools.

The base salary range for this position is 114,000 - 191,400 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

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Senior Internal Communications Manager - Go To Market (GTM)

Role Responsibilities

Basic Qualifications

Preferred Qualifications

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