Build and launch AI agents for GTM teams at Kong, leveraging various platforms to enhance productivity and customer engagement.
Posted by employer 3 days ago
First seen on Joblaze 2 days ago
Last verified on the company career page 23 hours ago
Skills & Technologies
What you'll build
- Prototype and deploy AI agents for customer retention
- Create prompt templates and system instructions
- Define agent persona, tone, and fallback logic
- Document agent logic and prompt structures
- Track and audit production agents
Must have
- 5+ years of software engineering experience
- Working knowledge of GTM strategy and AI Operations
- Experience creating internal documentation and toolkits
- Experience in a technical or cross-functional role
- Track record of building AI-powered tools
Nice to have
- Hands-on experience with AI development platforms
- Background in change management or organizational development
- Experience in solutions engineering
- Familiarity with enterprise SaaS tools
- Experience helping others develop new technical skills
AI in the day-to-day
Build and launch AI agents for GTM teams using platforms like Salesforce, Slack, and others.
Requirements
- Experience
- 5+ years
Not disclosed in this posting: compensation, work arrangement, visa sponsorship.
Joblaze summary
In the role of Forward Deployed Engineer for GTM at Kong, the individual is responsible for developing and implementing AI agents that enhance the efficiency of marketing, sales, and product operations. Key skills include software engineering, familiarity with AI workflows, and experience in creating scalable documentation and toolkits. This position is ideal for someone with a strong background in AI operations and a proven ability to drive change across teams. The role involves close collaboration with analytics teams to ensure real-time insights and effective integration of AI solutions.
Joblaze insights
Quick facts
- How much experience is required?
- At least 5 years of relevant experience for this Forward Deployed Engineer, GTM role.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML, Claude, Clay, Gemini, Marketo, Nooks.
- What seniority level is this role?
- Kong targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Forward Deployed Engineer, GTM role at Kong.
From the original posting
We are looking for a GTM Forward Deployed Engineer to build and launch AI agents for our go to market (GTM) teams (Marketing, Sales, Product and Revenue Operations) using platforms like Salesforce, Slack, Claude Code, Gemini, Snowflake, Marketo, Clay, Nooks, and Rox
Key Responsibilities
Prototype and deploy AI agents for customer retention, pipeline generation, GTM productivity, deal inspection, account research, opportunity updates, and meeting prep.
Create prompt templates and system instructions for accurate, consistent outputs.
Define agent persona, tone, and fallback logic
Re-engineer GTM processes by connecting LLMs to GTM systems
Build and test agentic tools quickly.
Document agent logic and prompt structures to ensure scalable, independent automation across the global GTM organization.
Test system prompts, context retrieval, and model selection to boost output quality, seller adoption, and deal velocity.
Track and audit production agents to quickly fix output drift, performance gaps, and accuracy issues
Partner with GTM Analytics teams to integrate GTM data sources for real-time customer and pipeline insights.
Create practical prompt libraries, quick-reference playbooks, and training sessions to maximize seller, customer and/or potential customer value.
Ensure prompt, workflow, and deployed solutions meet security, legal, and company AI standards.
Required Qualifications
Have 5+ years of software engineering experience
Working knowledge of GTM strategy, AI Operations and hands-on experience putting AI workflows or LLM agents into production.
Experience creating internal documentation, toolkits and playbooks that outlived your involvement and were adopted at scale.
Experience in a technical or cross-functional role that required problem-solving across teams and functions.
A track record of building AI-powered tools, automations, or workflows that changed how real work gets done — with specific examples you can speak to.
Clear, concise communication skills — you can explain a technical concept to someone who's never thought about it before, without talking down to them.
Comfort with ambiguity and self-direction; you don't need a detailed roadmap to know where to start.
Preferred Qualifications:
Hands-on experience with AI development platforms and tools such as Claude, Claude Code, MCPs, LLM APIs, custom agent frameworks, or workflow automation platforms.
Background in change management, organizational development, or a large-scale rollout that required bringing skeptical stakeholders along.
Experience in solutions engineering where you had to earn trust and deliver results quickly.
Familiarity with the enterprise SaaS tools Kong runs on: Okta, Slack, Google Workspace, Salesforce, Jira, or Freshservice.
Familiarity with Kong Konnect, Kong Gateway, or API management concepts — understanding how APIs and AI models connect will help you build smarter tools.
Experience helping others develop new technical skills, whether through formal training, one-on-one coaching, or team enablement programs
Standard company text repeated across Kong's postings is omitted here.