Join Krea as a Founding Customer Success Manager to empower creatives with AI tools and drive customer success.
Posted by employer 2 months ago
First seen on Joblaze 2 months ago
Last verified on the company career page 1 day ago
Skills & Technologies
AI in the day-to-day
We're dedicated to making AI intuitive and controllable for creatives.
Requirements
- Visa
- Sponsorship available
Not disclosed in this posting: compensation, years of experience.
Benefits
Joblaze summary
The Founding Customer Success Manager at Krea.ai plays a crucial role in ensuring customers derive maximum value from the company's AI creative tools, guiding them from onboarding through to long-term adoption. This position requires a blend of customer success experience and a product-focused mindset, with an emphasis on building relationships and understanding creative workflows. Ideal candidates are proactive and comfortable in an early-stage environment, making this role suitable for those with a background in customer success or account management, particularly in creative industries.
Joblaze insights
- Listed about 2 months ago — first seen on Joblaze September 3, 2026. Last confirmed on krea.ai's careers page November 6, 2026.
- AI/ML appears in 3.4% of 3405 comparable mid other roles in United States.
Quick facts
- Is the Founding Customer Success Manager role remote?
- No — this is an on-site role in San Francisco.
- Where is the role based?
- krea.ai is hiring for this position in San Francisco.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: AI/ML.
- Does krea.ai sponsor work visas for this role?
- Yes — the posting indicates visa sponsorship is available for the right candidate.
- What seniority level is this role?
- krea.ai targets mid-level candidates for this position.
- Is this full-time or contract?
- Full-time for this Founding Customer Success Manager role at krea.ai.
From the original posting
This role
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for
Experience in Customer Success or Account Management
Commercially minded, with a track record of renewing and growing customer accounts
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice to have
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
What we offer
Team: Work alongside a world-class team building the future of AI creative tooling
Impact: Significant scope and company-wide impact
Time off: Flexible PTO policy
And more!
Standard company text repeated across krea.ai's postings is omitted here.
Similar positions
Explore more