Joblaze summary

In the role of Keyholder at Rothy's, the individual will focus on enhancing customer experiences through exceptional service and effective team leadership on the sales floor. Key skills include retail experience, customer engagement, and operational support, with a strong emphasis on coaching peers and driving sales. This position is well-suited for someone with 1-2 years of retail or customer service experience who is eager to develop their leadership abilities. The team prioritizes a service-first culture, fostering a community-oriented environment that aligns with Rothy's sustainable values.

Joblaze insights

Listed 5 days ago — first seen on Joblaze October 21, 2026. Last confirmed on Rothy's's careers page October 25, 2026.

Quick facts

How much experience is required?: 1–2 years of relevant experience for this Full-Time Keyholder - Newbury role.
Is this full-time or contract?: Full-time for this Full-Time Keyholder - Newbury role at Rothy's.

From the original posting

Keyholder - Full-Time

Boston, MA - Newbury

About the role:

As a Keyholder, you will help bring our company values to life by creating a service-first culture on the sales floor and supporting smooth store operations. You’ll act as a role model for your peers, delivering exceptional customer experiences, coaching in the moment, and upholding operational excellence. As part of the leadership team, you may serve as Manager on Duty, ensuring the store reflects our brand standards and values in every interaction.

What you’ll do:

Customer Experience (80%)

Lead and model Rothy’s Experience through exceptional service and selling on the sales floor by coaching and guiding team members to consistently uphold brand standards
Drive personal and team sales results, by delivering the Rothy’s Experience to all customers and supporting your teammates through coaching and team selling
Assist with the execution of in store events and activations that engage the local community, support brand awareness, and drive sales
Support with onboarding and training by reinforcing store standards, SOPs, service expectations, selling behaviors, and product knowledge on the sales floor

Team Leadership & Operational Excellence (20%)

Act as Manager on Duty when assigned ensuring daily operations, visual merchandising tasks, and service expectations are being met by all team members
Own assigned areas of responsibility as part of the Division of Responsibility (DOR) program and communicate progress, opportunities, and feedback to store leadership

You are:

Guided by Rothy’s values and committed to fostering a welcoming, service driven environment:
- Embrace Possibility. We dream BIG, really big
18 years of age or older

You have:

1–2 years of retail or customer service experience, ideally with some leadership responsibility
A proven ability to connect with customers and deliver exceptional service
Experience supporting operational tasks such as merchandising, shipment, or stockroom leadership
A desire to grow your leadership skills
Ability to stand/walk an entire shift
Availability to work a minimum of 40 hours/week, including peak business days (Fridays, Saturdays, Sundays), holidays, and evening and opening shifts

Our benefits:

Generous paid time off
401k matching
Comprehensive health plans for you and your family
Supplemental mental health benefits
Monthly wellness reimbursement
Employee Discount Program!

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Full-Time Keyholder - Newbury