Global Head of Field Ops

Minimum qualifications

• Bachelor’s degree in Operations Management, Engineering, Business Administration, or related field.
• 10 years of experience in revenue operations or a related role in a similar capacity.
• Experience as a senior, experienced leader who has managed a similar global team previously.
• Experience managing and developing a team of operations professionals.
• Experience with operational systems and tools, such as Salesforce, Forecasting Management, Commission Management, or Tableau.

Preferred qualifications

• Advanced degree in Operations Management, Engineering, Business Administration, or related field.
• Deep understanding of revenue operations processes, methodologies, and technologies.
• Strong leadership skills with the ability to inspire and motivate teams to achieve goals and objectives.
• Excellent analytical skills with the ability to interpret data and drive actionable insights.
• Excellent communication and collaboration skills, with the ability to work effectively across departments and influence stakeholders at all levels of the organization.
• Strategic thinker with a results-oriented mindset and a passion for driving operational excellence and continuous improvement.

About the job
We are seeking a high impact Global Head of Field Operations to serve as a strategic engine for our GTM organization. The ideal candidate will play a crucial role in optimizing our revenue operations, driving efficiency, and maximizing performance across our operational functions. This position requires a strategic thinker with strong leadership skills, a deep understanding of operations across the whole of the Go To Market stack, and the ability to collaborate effectively with cross-functional teams.

The role will report to the GTM Operations Leader and be responsible for driving the day to day operational cadence and strategy.

Responsibilities

• Develop and implement strategies to optimize revenue operations, streamline processes, and enhance efficiency.
• Oversee the day-to-day activities of revenue operations teams, ensuring adherence to company policies, procedures, and safety standards.
• Analyze operational data to identify trends, opportunities, and areas for improvement, and implement actionable solutions to drive performance.
• Collaborate with cross-functional teams, including FP&A, Procurement, IT, HR, Talent Acquisition, Deal Desk, Order Management, Pre-Sales & Post-Sales Operations, and Marketing Operations to ensure alignment and drive cohesive operational strategies.
• Lead and mentor a team of operations professionals, providing guidance, support, and professional development opportunities.
• Partner with the GTM Systems and Tools team focused on the implementation and utilization of operational systems and tools, ensuring they are effectively integrated and utilized to support operational objectives.
• Partner with the GTM Analytics team to develop and maintain key performance indicators (KPIs) and dashboards to track operational performance and provide insights to stakeholders.
• Partner with senior leadership to drive sales forecasting excellence along with building strategic plans for pipeline growth, provide regular updates on performance and progress.
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement.