Joblaze summary

In the role of Head of Customer Success at Socket, the individual will oversee teams dedicated to enhancing customer engagement and ensuring successful adoption of the platform. Key skills include extensive experience in customer success within B2B SaaS, strong leadership capabilities, and a data-driven approach to improving customer outcomes. This position is well-suited for a seasoned professional with a proven track record in scaling customer-facing organizations and fostering a culture of accountability. Socket is at a pivotal growth stage, emphasizing the importance of customer retention and expansion.

Joblaze insights

Listed 6 days ago — first seen on Joblaze November 4, 2026. Last confirmed on Socket.dev's careers page November 10, 2026.

Quick facts

Is the Head of Customer Success role remote?: Yes — Socket.dev lists this as a fully remote position.
How much experience is required?: At least 12 years of relevant experience for this Head of Customer Success role.
What seniority level is this role?: Socket.dev targets vp candidates for this position.
Is this full-time or contract?: Full-time for this Head of Customer Success role at Socket.dev.

From the original posting

About the Role

As Head of Customer Success at Socket, you'll lead the teams responsible for helping customers evaluate, adopt, and realize lasting value from our platform. You’ll develop strong leaders, create a standout customer experience, and help scale our trusted platform for global software teams.

You will architect and build-out technical account management, and customer success; building strong functional leadership and a scalable, continuous customer experience. This is an opportunity to shape how we retain and grow customers during a pivotal stage of Socket’s journey.

What You'll Do

Build and lead exceptional teams. Hire, coach, and develop high-performing leaders across Technical Account Management and Customer Success. Establish clear ownership, accountability, and a culture of continuous improvement.
Own the customer journey. Create a seamless, connected experience from technical evaluation through onboarding, adoption, and ongoing customer engagement.
Drive customer outcomes. Build scalable programs that accelerate time-to-value, deepen product engagement, and strengthen retention.
Partner on revenue growth. Collaborate with Sales to proactively identify customer risks, strengthen renewal strategies, and uncover expansion opportunities.
Champion the voice of the customer. Partner with Product, Engineering, and Support to translate customer feedback into meaningful improvements.
Scale with intention. Establish the processes, metrics, and operating rhythms needed to support growth. Use customer health, adoption, retention, and team performance data to inform priorities and drive accountability.

What You'll Bring

You bring:

12+ years of experience in Customer Success, Account Management, or related customer-facing functions, including 5+ years in senior leadership.
Proven experience building and scaling technical, customer-facing organizations within B2B SaaS.
A track record of developing strong leaders, building high-performing teams, and creating a culture of ownership and accountability.
Demonstrated success improving customer adoption, retention, and measurable business outcomes.
Strong commercial judgment and experience partnering with Sales on renewals, customer risk, and expansion opportunities.
A data-driven approach to understanding customer health, measuring performance, and making strategic decisions.
Executive presence, sound judgment, and the ability to influence stakeholders and navigate competing priorities across functions.

Bonus points for:

Experience in developer tools, application security, software supply-chain security, or DevSecOps.
Experience leading multiple customer-facing functions, including pre-sales and post-sales.
Experience managing distributed teams across customer segments or regions.

Market competitive salary bands
Meaningful equity program
Paid parental leave
Remote-first, with quarterly team off-sites

At Socket, we

Pursue Excellence: We set ourselves apart by consistently delivering work of exceptional quality and distinction.

Standard company text repeated across Socket.dev's postings is omitted here.

Head of Customer Success

About the Role

What You'll Do

What You'll Bring

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