Head of Platform Product Reliability

Job Summary

We are seeking a highly technical and execution-focused Head of Platform Product Reliability to lead reliability engineering across Etched's server, rack, and datacenter platform products.

This role owns system-level product reliability from architecture through fleet deployment. You will define reliability strategy, qualification methodologies, accelerated stress testing programs, failure analysis processes, and long-term reliability standards for complex AI infrastructure systems. This team focuses specifically on product reliability engineering for platform hardware and deployed systems — ensuring every Etched product ships with the reliability profile that enterprise and hyperscale customers demand.

You will work cross-functionally with Platform Engineering, Mechanical Engineering, Thermal, Firmware, Manufacturing, Supply Chain, Datacenter Operations, and Program teams to ensure Etched products achieve exceptional reliability at scale.

Key Responsibilities

• Define and own the end-to-end reliability strategy for AI servers, accelerator platforms, rack systems, and datacenter infrastructure, from design requirements through field deployment

• Establish reliability requirements, qualification standards, and validation methodologies that scale across product generations

• Build and institutionalize reliability engineering processes spanning the full product lifecycle:

  • EVT / DVT / PVT qualification gates and exit criteria

  • Accelerated life testing (ALT) and accelerated stress testing (AST)

  • Environmental testing: temperature, humidity, altitude, contamination

  • HALT / HASS programs for design margin and production screening

  • Vibration, shock, and transportation stress testing

  • Power cycling, thermal cycling, and long-duration soak testing

• Lead root-cause investigations for reliability failures surfaced during development, manufacturing, and field deployment, driving corrective actions across hardware, firmware, thermal, and mechanical domains

• Develop comprehensive system reliability models including MTBF projections, FIT rate analysis, Weibull lifetime modeling, component derating methodologies, and reliability growth tracking

• Ensure reliability is considered early, partnering with Platform Engineering architects and design leads so reliability requirements shape decisions before they become expensive to change

• Work closely with ODMs, JDMs, contract manufacturers, and component suppliers to validate and enforce long-term platform reliability commitments

• Build fleet reliability infrastructure: telemetry analysis pipelines, field feedback loops, and monitoring frameworks that give Etched visibility into deployed system health at scale

• Drive reliability signoff criteria and lead product release readiness reviews across engineering and program teams

• Build and lead a high-performing product reliability engineering organization — hiring, developing, and retaining technical talent as the company scales

You may be a good fit if you have (Must-have qualifications)

• BS, MS, or PhD in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical field

• 10+ years of reliability engineering experience in hardware-centric organizations, with meaningful time spent on complex systems rather than component-level work

• Experience leading reliability programs for one or more of:

  • AI accelerator or GPU-class compute systems

  • Hyperscale or cloud server infrastructure

  • Networking platforms, storage systems, or rack-scale infrastructure

• Deep understanding of system-level failure mechanisms — including thermal, power delivery, mechanical, and connector/interconnect failure modes — and how design decisions affect long-term field reliability

• Hands-on experience with FMEA, Weibull analysis, HALT/HASS, qualification planning, failure analysis methodologies, and reliability statistics and modeling

• A track record of driving cross-functional root-cause investigations in fast-moving hardware organizations where schedule pressure is real and accountability is high

• Strong technical judgment — capable of making defensible tradeoffs between reliability targets, cost, schedule, and performance without losing sight of customer expectations

• Excellent communication skills and the credibility to influence design decisions with engineering leads, program managers, and executive stakeholders

Strong candidates may also have experience with (Nice-to-have qualifications)

• Experience with liquid-cooled systems, high-density power delivery, or thermal management for high-power AI infrastructure

• Direct experience supporting hyperscale or cloud datacenter deployments at scale, including customer-facing reliability commitments and SLA management

• Demonstrated experience building a reliability organization from early-stage — establishing processes, tooling, and team norms in environments without established infrastructure

• Familiarity with fleet telemetry systems, large-scale field reliability analytics, and data-driven approaches to proactive reliability management

• Experience working closely with ODM or JDM partners in Taiwan or broader Asia, including NPI support and on-site qualification engagement

• Background in high-speed digital systems, GPU compute platforms, or accelerator-based architectures — with an understanding of how these affect system-level reliability behavior

Benefits

• Medical, dental, and vision packages with generous premium coverage

  • $500 per month credit for waiving medical benefits

• Housing subsidy of $2,500 per month for those living within walking distance of the office

• Daily lunch and dinner in our office

• Unlimited compute budget subject to ROI justification