Own the successful delivery of Forter integrations for customers as an Implementation Engineer in Sydney.
Posted by employer 2 days ago
First seen on Joblaze 16 hours ago
Last verified on the company career page 16 hours ago
Not disclosed in this posting: compensation, visa sponsorship.
Joblaze summary
The Implementation Engineer at Forter is responsible for managing the end-to-end delivery of integration projects for new and expanding customers, ensuring timely go-lives through effective project management. This role requires strong organizational skills and technical fluency in API integrations, JavaScript, and JSON to facilitate communication between technical and non-technical stakeholders. Ideal candidates will have over five years of experience in managing complex projects, particularly in enterprise environments, and a proactive approach to problem-solving. Forter emphasizes a collaborative culture, making this role suitable for those who thrive in cross-functional teams.
Quick facts
- Is the Implementation Engineer role remote?
- It's hybrid — Forter expects some on-site time in Sydney, Australia.
- How much experience is required?
- At least 5 years of relevant experience for this Implementation Engineer role.
- Where is the role based?
- Forter is hiring for this position in Sydney, Australia.
- What's the tech stack?
- Joblaze extracted these technologies from the posting: API, JSON, JavaScript, Python, SQL.
- What seniority level is this role?
- Forter targets senior candidates for this position.
- Is this full-time or contract?
- Full-time for this Implementation Engineer role at Forter.
From the original posting
About the role:
We're looking for an Implementation Engineer to own the successful delivery of Forter integrations for newly signed and expanding customers. This is a project management-led role: you are the delivery owner for your portfolio, responsible for driving each integration from kickoff to go-live on time, with strong stakeholder alignment and a clear line of sight to business value for the customer.
You'll bring the organisational rigor and proactive ownership that turns a complex, multi-stakeholder go-live into a predictable, repeatable process.
What you'll be doing:
- Own the end-to-end delivery of integration projects for your portfolio, acting as project lead and primary point of contact from kickoff through go-live.
- Build, maintain, and drive project plans to completion, proactively identifying risks and blockers and course-correcting before they threaten timelines.
- Lead project governance with customer stakeholders, setting agendas, tracking action items, and managing relationships with senior stakeholders and business users to keep them engaged and aligned through completion.
- Coordinate cross-functionally with Sales, Solutions Consulting, Customer Success, and Analytics, including partnering with an Analytics Consultant to translate technical integration progress into insights that meet customers' fraud prevention needs, to remove obstacles and hit agreed go-live dates.
- Serve as a technical translator on your projects, clearly articulating integration concepts (API operations, JavaScript, JSON, and other web/database technologies) to technical and non-technical audiences.
- Track and report on project health and delivery metrics for your portfolio, flagging risks early in team meetings.
- Contribute to the continuous improvement of Forter's implementation playbooks and processes, feeding back learnings from your projects.
What you'll need:
- 5+ years of experience managing complex, multi-stakeholder projects on behalf of Enterprise customers, including engaging senior customer stakeholders and holding cross-functional teams accountable; project/program management experience is the core requirement for this role.
- A proven track record running multiple concurrent projects, building structured project plans, and driving them to on-time completion.
- Excellent organisational skills and attention to detail, with a consistent focus on delivery quality and customer experience.
- An owner's mindset: proactive, accountable, and comfortable driving a project forward without being told to.
- Working technical fluency with API integrations, JavaScript, JSON concepts, and other web/database technologies, enough to bridge technical and business conversations; hands-on build experience is not required.
- Experience working in a multinational environment.
- Previous experience in payments or ecommerce is a plus.
- Proficiency in data analysis tools (SQL, Python) and experience with customer segmentation or large dataset trend analysis is a plus.
Benefits:
- Competitive salary
- Comprehensive and generous health insurance, including vision and dental coverage
- Restricted Stock Units (RSUs)
- Generous PTO policy
- Half day Fridays
Hybrid work:
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Standard company text repeated across Forter's postings is omitted here.