Implementation Manager - Bilingual

ROLE OVERVIEW

Benchling is building a world-class Professional Services team to drive implementations for our rapidly expanding customer base. Implementation Managers work with our customers, from small Biotech startups to the largest BioPharmas in the world to develop a deep understanding of their R&D Processes, and roll out solutions that transform how their research teams work together.

To be successful in this role, you will leverage your scientific background, project management skills, and product expertise to drive successful implementations of the Benchling platform. You will work hand in hand with the research scientists at our customers, and teams throughout Benchling to implement our solutions, and ensure our customers are successful. Implementation Managers lead all aspects of customer rollouts from requirements analysis and solution design, to configurations, testing, training, and onboarding users onto the system. Fluent or native French or German, plus experience supporting French- or German-speaking customers.

RESPONSIBILITIES

• Manage initial rollouts for new Benchling customers as well as expansion projects with new teams or for new processes at existing customers

• Own implementation success from project kickoff to go-live, leveraging strong project management skills, scientific expertise, and deep product knowledge.

• Build and execute detailed project plans, own project activities, work with other team members to execute on project deliverables to ensure on time, on budget, high quality deployments.

• Understand customers' scientific workflows and determine how Benchling can best be leveraged to meet their key business needs.

• Lead requirements and design workshops, perform data modeling & application configuration, develop test plans and guide UAT execution, train and onboard users.

• Act as a trusted advisor for customers, guiding them through the implementation ensuring they leverage and apply Benchling Best Practices.

• Understand and document customer pain points, advocate for them internally to influence product changes.

• Identify and work with sales on opportunities for account expansion post go-live.

QUALIFICATIONS

• MS or Ph.D. in Molecular Biology, Biochemistry, Biotechnology, Immunology, Bioinformatics, Biological Engineering or a related field.

• At least 2 years of experience in a lab or R&D setting, ideally in antibody discovery or strain engineering or process development. You must be able to empathize with scientists and quickly understand complicated scientific concepts.

• Software Implementation experience, preferably with a SaaS software company.

• Strong communication skills. You must be able to quickly and effectively connect with a range of stakeholders, including scientists, IT project leads, and executives.

• Self-starter with the ability to be successful in a startup environment.

• Curious, creative, and tenacious. You should be excited to collaborate with customers and other Benchling teammates as a thought partner.

• Ability to travel up to 25% based on customer and project needs.

• Fluent or native proficiency in French or German

• Experience using Benchling, especially if you’ve been a Benchling administrator, is preferred but not required.

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