Joblaze summary

The Incident and Escalation Manager at Datadog is responsible for driving the resolution of incidents and managing customer communications during critical situations. This role requires expertise in incident management, familiarity with cloud computing, and proficiency in programming languages like Python or JavaScript. Ideal candidates have at least three years of experience in incident management and a background in IT support or solutions architecture. Datadog emphasizes a collaborative office culture and offers opportunities for professional growth within a hybrid work environment.

Joblaze insights

Listed about a month ago — first seen on Joblaze September 12, 2026. Last confirmed on Datadog's careers page November 7, 2026.

Quick facts

Is the Incident and Escalation Manager, EMEA role remote?: It's hybrid — Datadog expects some on-site time in Dublin, Ireland; Paris, France.
How much experience is required?: At least 3 years of relevant experience for this Incident and Escalation Manager, EMEA role.
Where is the role based?: Datadog is hiring for this position in Dublin, Ireland; Paris, France.
What's the tech stack?: Joblaze extracted these technologies from the posting: Cloud, JavaScript, Python.
What seniority level is this role?: Datadog targets mid-level candidates for this position.
Is this full-time or contract?: Full-time for this Incident and Escalation Manager, EMEA role at Datadog.

From the original posting

The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve Datadog's overall customer experience during incidents and critical moments. Datadog Global Support Engineering (GSE) is looking for experts with a background in Incident Management and Escalations handling to join our team to provide fast incident response and stakeholder ownership. In this position, you will play a role in providing communication, technical engagement and incident management for our global customers. You will also implement processes based on the lessons learned from each incident to limit further occurrence.

What You’ll Do:

Drive the resolution of incidents and escalations while providing response and/or management to customers
Design and implement real-time and proactive monitoring of customer's infrastructures
Prioritize, manage, and own customer issues from start to finish
Monitor and manage communications (sometimes public, sensitive and large scale) during incidents
Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
Lead projects to deliver operational improvements as Datadog evolves
Create and review documentation as well as incident and escalation training
Identify and troubleshoot recurring cloud infrastructure issues
Hire and mentor stakeholders and peers in incident and escalation management

Who You Are:

3+ years demonstrable Incident Manager experience (escalations is a plus)
1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
Bachelor’s degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
Familiarity with Cloud computing, experience with Python, JavaScript or shell scripting
Ability to correlate behaviors based on known interdependencies
Experience driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments

Benefits and Growth:

New hire stock equity (RSU) and employee stock purchase plan (ESPP)
Continuous professional development, product training, and career pathing
Intra-departmental mentor and buddy program for in-house networking
An inclusive company culture, opportunity to join our Community Guilds
Generous global benefits

#LI-Hybrid

About Datadog:

Standard company text repeated across Datadog's postings is omitted here.

Incident and Escalation Manager, EMEA

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